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Secondhand Makes a Statement at NY Fashion Week (with a Little Help from Ebay)

Two Years in, TikTok Shop is a Commercial Powerhouse: A Look at the Numbers

Exclusive: Walmart Beefs up Digital Insights in its Quest to Become ‘America’s Favorite Place to Shop’

Listen Now: The Experience Equation — What Retailers Need to Get Right

How Conversational AI is Shifting SMS from a Marketing Tool to a Service Channel

Walmart to Offer Associates Free OpenAI Training in 2026

Executive ViewPoints

Smart Contactless Lockers are Helping Retailers’ Order Fulfillment Efforts

Smart lockers are the future of package delivery and package pickup for retailers. To understand why, we have to delve into the…

The True Cost of IT Downtime in Today’s Retail Reality, and Ways to Mitigate it

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store…

AI and Autonomy: Real-World Applications in an Un-Clerked Store Near You

Decades ago, a cashierless store would be a ridiculous idea, but artificial intelligence (AI) has made it a reasonable reality for any…

#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

I have very vivid memories about Service Merchandise, a now-defunct business with a unique ordering process focused on catalog inventory. For a…

Overcoming the On-Demand Delivery Tradeoff: How to Keep Customers Without Cutting Profits

Even before the COVID-19 pandemic dramatically accelerated the growth of ecommerce and raised consumer expectations for seamless, almost instantaneous fulfillment, on-demand deliveries…

Consumers Take Control via Conversational Marketing: Why Personalization is Key

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy,…

Cloud Native Value: Why Retailers Should Learn to do More With Less

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. If they…

Holiday Shopping in a Post-Pandemic Era: What Retailers Need to Know

As retailers prepare for the holiday shopping season ahead, many may be thinking that now is the time to start preparing, wondering…

Retail’s Future Requires a Shift from Mobile-First to Mobile-Only

If the last year has taught us anything, it’s that change and disruption are constant. Whether it’s coping with a disruptive event…

5 Reasons Why Your Business Should Focus on Customer Data

There’s no doubt that digital innovation is revolutionizing the retail landscape — just imagine that today, the average person produces some 1.7…

Brick-and-Mortar no More? How Personalization and Supply Chain Automation are Driving Retail Resurgence

COVID-19 has fundamentally disrupted retail as we know it. With re-masking and a potential fourth wave coming, we aren’t out of the…

Implement Customer Engagements Hubs Now and Reap the Benefits Later

As we continue to see the short- and long-term effects of the pandemic, many retailers have resorted to shuttering their businesses, unable…

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Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

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