Executive ViewPoints

Connecting CX and Marketing: How to Create Customer-Centric Experiences That Deliver Business Results

In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However, the relationship between the…

Smart Contactless Lockers are Helping Retailers’ Order Fulfillment Efforts

Smart lockers are the future of package delivery and package pickup for retailers. To understand why, we have to delve into the…

The True Cost of IT Downtime in Today’s Retail Reality, and Ways to Mitigate it

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store…

AI and Autonomy: Real-World Applications in an Un-Clerked Store Near You

Decades ago, a cashierless store would be a ridiculous idea, but artificial intelligence (AI) has made it a reasonable reality for any…

#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

I have very vivid memories about Service Merchandise, a now-defunct business with a unique ordering process focused on catalog inventory. For a…

Overcoming the On-Demand Delivery Tradeoff: How to Keep Customers Without Cutting Profits

Even before the COVID-19 pandemic dramatically accelerated the growth of ecommerce and raised consumer expectations for seamless, almost instantaneous fulfillment, on-demand deliveries…

Consumers Take Control via Conversational Marketing: Why Personalization is Key

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy,…

Cloud Native Value: Why Retailers Should Learn to do More With Less

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. If they…

Holiday Shopping in a Post-Pandemic Era: What Retailers Need to Know

As retailers prepare for the holiday shopping season ahead, many may be thinking that now is the time to start preparing, wondering…

Retail’s Future Requires a Shift from Mobile-First to Mobile-Only

If the last year has taught us anything, it’s that change and disruption are constant. Whether it’s coping with a disruptive event…

5 Reasons Why Your Business Should Focus on Customer Data

There’s no doubt that digital innovation is revolutionizing the retail landscape — just imagine that today, the average person produces some 1.7…

Brick-and-Mortar no More? How Personalization and Supply Chain Automation are Driving Retail Resurgence

COVID-19 has fundamentally disrupted retail as we know it. With re-masking and a potential fourth wave coming, we aren’t out of the…

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Executive ViewPoints

Connecting CX and Marketing: How to Create Customer-Centric Experiences That Deliver Business Results

Smart Contactless Lockers are Helping Retailers’ Order Fulfillment Efforts

The True Cost of IT Downtime in Today’s Retail Reality, and Ways to Mitigate it

AI and Autonomy: Real-World Applications in an Un-Clerked Store Near You

#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Overcoming the On-Demand Delivery Tradeoff: How to Keep Customers Without Cutting Profits

Consumers Take Control via Conversational Marketing: Why Personalization is Key

Cloud Native Value: Why Retailers Should Learn to do More With Less

Holiday Shopping in a Post-Pandemic Era: What Retailers Need to Know

Retail’s Future Requires a Shift from Mobile-First to Mobile-Only

5 Reasons Why Your Business Should Focus on Customer Data

Brick-and-Mortar no More? How Personalization and Supply Chain Automation are Driving Retail Resurgence

Feature Your Byline

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

Navigating Retail at 2025’s Halfway Point: What Omnichannel Retailers Need to Know

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

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