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[Webinar] “Socializing” the Retail Experience

Retail TouchPoints will be hosting an Empathica webinar this week that will focus on ways to learn how Customer Experience Management – Born Reporting, Reborn Social – can help your retail business.

What Will You Learn?

  1. How leading retailers are implementing a social focus for their Customer Experience Management programs and driving employee engagement and active brand advocacy.
  2. How social media and mobility are impacting consumer behavior – and what brands can do to capitalize on these trends.
  3. How a combination of new and old technologies is enabling better customer experiences through “Social CEM”.

Who Will Be Presenting?

  • Dr Gary Edwards, Chief Customer Officer, Empathica
  • Dr. Emmanuel Probst, Vice President of Retail, Empathica
  • Chris Kelly, Vice President of Retail, Empathica

What Time?

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        Tomorrow, February 8 at 12pm ET.

Register here.

Retail Trendcaster Webinar Series
Days
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Uncovering What’s Next in Retail

March 17-19, 2025  |  Free On-Demand Digital Event

Q1 is a pivotal time for retail, with experts analyzing holiday sales and forecasting trends. Join Retail TouchPoints’ Retail Trendcaster webinar series for insights on consumer spending, AI, personalization, social commerce, and more—helping you focus on what truly matters in 2025.

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