Retail TouchPoints will be hosting an Empathica webinar this week that will focus on ways to learn how Customer Experience Management – Born Reporting, Reborn Social – can help your retail business.
What Will You Learn?
- How leading retailers are implementing a social focus for their Customer Experience Management programs and driving employee engagement and active brand advocacy.
- How social media and mobility are impacting consumer behavior – and what brands can do to capitalize on these trends.
- How a combination of new and old technologies is enabling better customer experiences through “Social CEM”.
Who Will Be Presenting?
- Dr Gary Edwards, Chief Customer Officer, Empathica
- Dr. Emmanuel Probst, Vice President of Retail, Empathica
- Chris Kelly, Vice President of Retail, Empathica
What Time?
Tomorrow, February 8 at 12pm ET.
Register here.
