Blog Posts

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Back-To-School Consumer Trends [Infographic]

This back-to-school season looks promising for both retailers and consumers. In fact, most consumers said they plan to shop online/use comparison shopping…

It was David Beckham mayhem at the H&M on 5th Ave. in NYC with the retailer unveiling the star athlete’s new underwear…

Finding The Best Workforce BalanceBy Debbie Hauss Last week I attended an event sponsored by Workforce Insight and heard from a number…

10 Trends Impacting Back-To-School Spending In 2012 [Infographic]

Since 2003, online shopping has quadrupled for back-to-school (BTS), according to NRF’s Back-To-School Shopping report. In 2012, most shoppers are using e-Commerce…

Intent to Buy Cartoon: #10 Stores

Every time a consumer visits a site, they have a two-way conversation with that brand, sharing important clues about their interests and…

Mobile On The Rise [Infographic]

As smartphone purchases continue to grow, mobile online shopping is predicted to reach $163 billion worldwide by 2015. In fact, most (56%)…

The Mythology Of Mobile Payments [Infographic]

The mobile market is expected to grow from $16 billion in 2010 to $200 billion in 2015. But, many retailers are hesitant…

Intent to Buy Cartoon: #9 E-Commerce Profiling

Profile data alone can turn potential customers away if it’s off-base. Instead, by examining customer’s micro-behaviors, retailers can tap into their…

Shopping With Social Intelligence: How It Works [Infographic]

Shoppers utilize social intelligence — defined as the ability to understand and learn from each other and profit from social situations —…

Customer Disservice [Infographic]

It is no secret that satisfied customers equal good business. However, a majority of American consumers are dissatisfied with the service they…

Retail TouchPoints Unveils Exclusive Survey Results: Taking the Pulse of Store Operations 2012

As retailers prepare for the holiday season in a rapidly changing environment, Retail TouchPoints, the industry’s go-to source for customer engagement strategies…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.