Blog Posts

Raising The Bar On Customer Service

By Debbie Hauss, Editor-in-Chief These days it takes a lot to impress a consumer with customer service, especially when that consumer is…

Introducing RTP Retail RoundTables!

In September 2013, the Retail TouchPoints team held its first Retail RoundTable in NYC, featuring Steve Rowen of Retail Systems Research. During…

The Future Of The Store: Pop-Up Shops And Beyond

By Tristan Pollock, Co-Founder, COO, Storefront “We would love to [open retail stores], but only if we can have a truly differentiated idea,”…

3 Ways To Personalize e-Commerce

By Maria Haggerty, President, Dotcom Distribution Personalization is the name of the game in e-Commerce. Recently, luxury eTailer, Gilt, announced…

Looking At Pop-Ups Through New Lenses

By Alicia Fiorletta, Senior Editor Anyone who has read my blog knows that I’m a strong partisan for pop-ups. Okay, I’m not…

While Technology Can Help Reduce Shrink, Don’t Overlook Honest Employees

By Kim Zimmermann, Managing Editor Obviously, there are people in every profession who are going to steal from the company they work…

When It Comes To Mobile Marketing, Location Is EVERYTHING

You know the old saying: it’s all about location, location, and oh yeah, location. And it seems like location is becoming even…

The Rise Of Showrooming And What It Means For Retailers

Arie Shpanya, CEO, WisePricer Technology is changing the way consumers behave. They are more active on social media and mobile devices. They…

Are Mobile Payments Becoming Commonplace?

By Ram Sathappan, Business Manager of Electronic Point-of-Sale Applications, Sitara™ Processors, Texas Instruments When making any kind of payment, consumers look for…

Keeping Pace With Customer Feedback In The Digital Universe

Retailers can’t deny that the way customers share their thoughts and opinions has changed dramatically. A decade ago, disgruntled customers may have…

Why I’m Searching On Mobile, But Shopping In-StoreBy Fatima D. Lora, Assistant Editor The Internet was probably the best invention ever… okay,…

Creating A Precious Brand Experience With CRM

Nowadays, it’s more important than ever to create a great customer experience. If you work for a multichannel retailer, you’re not only…

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Blog Posts

Raising The Bar On Customer Service

Introducing RTP Retail RoundTables!

The Future Of The Store: Pop-Up Shops And Beyond

3 Ways To Personalize e-Commerce

Looking At Pop-Ups Through New Lenses

While Technology Can Help Reduce Shrink, Don’t Overlook Honest Employees

When It Comes To Mobile Marketing, Location Is EVERYTHING

The Rise Of Showrooming And What It Means For Retailers

Are Mobile Payments Becoming Commonplace?

Creating A Precious Brand Experience With CRM

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

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