Terri Pare, Simon Pearce;
Jeff Marker, Junction Solutions

Marker talks about the Microsoft retail solutions partnership with Junction. He explains the importance of customer-centricity and empowering the consumer to shop the way they want. “Retailers have to understand how their customers shop so they can connect with them in whatever best way that is,” he states. Pare discusses connecting with customers and creating a consistent experience across channels, including fulfilling orders quickly and offering gift cards.