Amazon Aims to Increase its Gravitational Pull with New Shopping Features
Amazon has successfully established itself as the starting point for many shoppers’ online searches, edging in on turf…
Features April 9
Latest In: Customer Experience
Temu Partners with Consumer Products Testing Firm to Enhance Quality Perception
Temu has partnered with Eurofins Consumer Product Testing to support greater transparency in the discount retailer’s product safety…
News April 8
AI Can Reset Your CX Strategy, but You Need to Learn Some New Ground Rules First
Be honest — exactly how does your organization plan to strategically leverage artificial intelligence? The technology has captured…
Executive Viewpoints April 8
UPDATE: Klarna Delays IPO as Tariffs Roil Global Economy
[Update as of April 7, 2025] Klarna has halted its planned IPO, the Wall Street Journal has reported,…
News April 7
3D Secure – Driving Adoption for U.S. Retail
3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more…
Executive Viewpoints April 7
How Macy’s is Elevating Emerging Designers Amid Talent Pipeline Challenges
The fashion industry faces a talent shortage that is leaving landmark centers for the sector (like Manhattan) struggling…
Features April 7
GoodRx Partners with Hy-Vee to Enhance Online Prescription Shopping
GoodRx has streamlined the online prescription purchase process, launching the experience with employee-owned Midwestern supermarket retailer Hy-Vee. When…
News April 4
Herman Miller Expands Ecommerce Offering to 4 More European Countries
Furniture brand Herman Miller will add country-specific ecommerce sites in four European markets this spring. Sweden, Denmark and…
News April 4
AI in CX Innovation and Journey Management: Key Insights for Retail Business Leaders
Retail business leaders are entering 2025 under mounting pressure to solve complex challenges while driving results. Data overload,…
Executive Viewpoints April 4Top Stories
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