Latest In: Customer Experience

CTV InMarket Michael Della Penna

How to Tap into your ‘Movable Middle’ Shoppers Before your Competitors Do

As consumer shopping behaviors become more fragmented in 2025, the path to purchase is no longer linear and…

Executive Viewpoints April 14
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Amazon Pet Day Discounts will Set Tails a-Wagging and Cats a-Purring

For the fourth year, Amazon will offer significant discounts to pet parents on Amazon Pet Day, May 13-14…

News April 11
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Sam’s Club to Add 15 New Stores a Year, Remodel Fleet as Digital-First Locations

Sam’s Club has laid out an ambitious growth plan that includes creating a pipeline of 15 new stores…

News April 10
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Sephora Rides High as Beauty Partner for WNBA’s Valkyries

Sephora has entered a multi-year partnership with the WNBA’s Golden State Valkyries, the league’s newest team, that include…

News April 10
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With Store Expansion on the Agenda, Princess Polly Doubles Down on its ‘Trendsetter’ Reputation

Princess Polly positions itself right in the center of the Gen Z zeitgeist, and its newest physical location…

Features April 10
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Pacsun Creates ‘Roadside Stand’ Pop-Up to Kick Off Coachella

Pacsun will operate a “Roadside Stand” pop-up in Palm Springs, Calif. from April 10-12, aligning with the Coachella…

News April 9
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A look at the new collection-based discovery experience on Etsy.

Etsy Revamps App Experience to Propel More Discovery, Inspiration

With the help of AI, the shopping experience on the Etsy app has been reimagined to offer a…

News April 9
design:retail design:retail News fragrance Holiday ThinkTank (2025) Holiday ThinkTank: In-Store Experience (2025) in-store activation Mind Games neiman marcus Saks Global Scentbird subscription offering
Mind Games' multi-sensory installation at the Nieman Marcus NorthPark in Dallas. (Image courtesy Neiman Marcus)

Smells Like Luxury: Neiman Marcus Debuts Fragrance Subscription Alongside Multi-Sensory Perfume Experience

Neiman Marcus is diving nose-first into scent to engage with consumers both online and in stores, through a…

News April 9
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Amazon's new Interests tool aims to take the difficulty out of discovering products online.

Amazon Aims to Increase its Gravitational Pull with New Shopping Features

Amazon has successfully established itself as the starting point for many shoppers’ online searches, edging in on turf…

Features April 9
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