Latest In: Customer Experience

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Loyalty, Love and Lifetime Value: The Mother’s Day Retail Opportunity

Mother’s Day is a retail dream. But it’s not just about one-off sales on one day in May.…

Executive Viewpoints April 17
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Lids Rolls Out New Format Featuring ‘Build-A-Cap’ Kiosks to First 20 Stores

Customization, personalization and localization are key elements of the new Lids store format, which the retailer rolled out…

News April 16
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Want to Drive Success in 2025? You Need to Diversify Your Social Campaign Creatives

Success in digital advertising doesn’t happen overnight. Instead, it’s the result of thoughtful planning and strategic creativity. With…

Executive Viewpoints April 16
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Taking Home a Piece of Hospitality: Designing Merchandise Opportunities for Hospitality Spaces

In an era when consumers value a true hospitality experience — beyond just the menu or guest room…

Executive Viewpoints April 16
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Can Big-Box Stores Become Anchors for Affordable Housing?

The U.S. housing market is in crisis, driven by a shortage of over 4.5 million homes, according to…

Features April 16
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Foot Locker Adds New Customer Data Platform to Enhance Personalization

Foot Locker has selected the Ometria customer data platform (CDP) as the retailer seeks to deepen relationships with…

News April 15
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Schnucks Partners with DoorDash for Delivery, Adds SNAP/EBT Acceptance

Family-owned supermarket Schnuck Markets has added DoorDash as an on-demand delivery option. The 100+-store chain also will now…

News April 15
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Navigating the Tariff Era: How Retailers can Protect Topline Revenues Without Alienating Price-Conscious Shoppers

Even before the U.S. imposed tariffs on 90 nations, before putting a hold on some tariffs for 90…

Executive Viewpoints April 15
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Newman’s Own to Launch ‘Pay What You Want’ Food Truck Tour on April 15

It’s too late for making a charitable contribution on your 2024 taxes, but consumers can contribute to a…

News April 14
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