Latest In: Customer Experience

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Family Dollar Partners with Uber Eats for Delivery from 5,000 Locations Nationwide

Family Dollar will now offer its products on the Uber Eats platform, allowing shoppers to access on-demand or…

News May 6
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Google’s Privacy U-Turn: What it Means for Marketers

Google has made headlines once again by announcing a significant shift to its approach to digital privacy. Rather…

Executive Viewpoints May 6
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Uber Eats Adds 1-800-Flowers to App, Supporting Delivery from 300+ Local Florists

1-800-Flowers.com, which already uses the Uber Direct white-label delivery service for merchants, will now appear directly on the…

News May 5
Lowe's Mylow Mylow Companion

Lowe’s Deploys AI-Powered Assistant for Associates Chainwide

Lowe’s has followed its March 2025 introduction of the Mylow customer-facing AI-powered app with one for associates, built…

News May 5
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The New Consumer Journey: Here’s How Brands Can Ride Ahead

The ways consumers discover products and develop loyalty to a brand has changed dramatically. A customer may see…

Executive Viewpoints May 5
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Bath & Body Works Bets that the Nose Knows

Bath & Body Works will spotlight the sneakily powerful sense of smell via its Come Back To Your…

News May 2
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The Payment Shift Retailers Can’t Ignore: Cash, Cards…or Crypto?

In-store shopping is back, with physical retail on track to reach 80% of global retail sales this year.…

Executive Viewpoints May 2
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An Imbox shoe protection unit.

DSW Debuts In-Store Protection Kiosks to Help Shoe Shoppers ‘Get More Wear from Every Pair’

DSW has rolled out Imbox Protection machines at nearly 500 locations, allowing customers to protect their newly purchased…

News May 1
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Instacart Accelerates Move into Enterprise Tech with Wynshop Acquisition

Instacart has purchased Wynshop, which provides ecommerce solutions to retailers including Wakefern and Pattison. Instacart has increasingly been…

News May 1
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