Latest In: Customer Experience

adtaxi cookies Ethan Mowery Google Google Chrome Privacy Sandbox

Google’s Privacy U-Turn: What it Means for Marketers

Google has made headlines once again by announcing a significant shift to its approach to digital privacy. Rather…

Executive Viewpoints May 6
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Uber Eats Adds 1-800-Flowers to App, Supporting Delivery from 300+ Local Florists

1-800-Flowers.com, which already uses the Uber Direct white-label delivery service for merchants, will now appear directly on the…

News May 5
Lowe's Mylow Mylow Companion

Lowe’s Deploys AI-Powered Assistant for Associates Chainwide

Lowe’s has followed its March 2025 introduction of the Mylow customer-facing AI-powered app with one for associates, built…

News May 5
Megan Petrie Ramm Uber Advertising

The New Consumer Journey: Here’s How Brands Can Ride Ahead

The ways consumers discover products and develop loyalty to a brand has changed dramatically. A customer may see…

Executive Viewpoints May 5
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Bath & Body Works Bets that the Nose Knows

Bath & Body Works will spotlight the sneakily powerful sense of smell via its Come Back To Your…

News May 2
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The Payment Shift Retailers Can’t Ignore: Cash, Cards…or Crypto?

In-store shopping is back, with physical retail on track to reach 80% of global retail sales this year.…

Executive Viewpoints May 2
dsw Imbox Protection product life shoe protection spray
An Imbox shoe protection unit.

DSW Debuts In-Store Protection Kiosks to Help Shoe Shoppers ‘Get More Wear from Every Pair’

DSW has rolled out Imbox Protection machines at nearly 500 locations, allowing customers to protect their newly purchased…

News May 1
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Instacart Accelerates Move into Enterprise Tech with Wynshop Acquisition

Instacart has purchased Wynshop, which provides ecommerce solutions to retailers including Wakefern and Pattison. Instacart has increasingly been…

News May 1
Amazon Amazon Delivery Service Partner Amazon Flex Amazon Hub Delivery nlrb

Amazon Invests $4 Billion to Expand Rural Delivery Network

Amazon will invest $4 billion to enhance rural delivery capabilities, a move that will expand the number of…

News May 1
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