Latest In: Customer Experience

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Bytes to Bites: Lessons from Building the Nation’s Largest Online EBT System

March 2020 brought an unnerving tide of news reports, a growing sense of unease, and the undeniable arrival…

Executive Viewpoints July 15
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Inside the Bob’s Discount Furniture Reality Show: Couples Clash to Create Marketing Magic

Of course you love your partner. But do you trust their taste? This question — familiar to anyone…

Features July 15
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American Eagle Leverages Expanded, Shoppable ‘Snap Map’ Listings for Back-to-School

They say location is everything in retail, and so American Eagle is leveraging Snap Map — the Snapchat…

News July 14
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The Top 10 Legal Risks Impacting the Value of a Retail Brand

Taking your retail brand to the next level and attracting an equity investment based on the value of…

Executive Viewpoints July 14
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Guess Jeans Launches Tokyo Flagship with ‘Next 40 Years of Denim’ Exhibit

Guess Jeans is continuing its international expansion with the opening of its latest flagship store in Tokyo, joining…

News July 11
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Uber Named Official ‘Mobility’ Partner for the LA28 Olympics

Uber will be the official rideshare and on-demand delivery partner of the LA28 Olympic and Paralympic Games, as well…

News July 11
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Ikea to Debut Brand-Agnostic Smart Home Tech in Early 2026

Ikea will introduce more than 20 new smart home products in January 2026, all built to work with…

News July 11
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Beyond Design: How Smart UX Drives Retail Ecommerce Success

In today’s competitive retail ecommerce landscape, where consumer expectations are shaped by experiences from major retailers and marketplaces,…

Executive Viewpoints July 11
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Gen Alpha Is Coming: How to Prepare for the Next Generation of Payment Preferences

A new generation is quietly but steadily beginning to influence the future of retail, yet many merchants have…

Executive Viewpoints July 10
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