When it’s Not the Customer: How Your System Drives Cart Abandonment
Cart abandonment is often blamed on user behavior such as distractions, hesitation, or second thoughts. But my experience…
Executive Viewpoints July 7
Latest In: Customer Experience
Closing the Checkout Gap: Boosting Revenue and Customer Loyalty
In the past few years, retailers have made steady progress across the customer journey. As lines between channels…
Executive Viewpoints July 4
Exclusive: MAC Cosmetics’ New Chinese Flagship is an Ode to the Power of Beauty
Sometimes a store is just a store…and sometimes it’s a lot more. MAC Cosmetics’ newly redesigned flagship at…
Features July 3
Can AI Fix the Online Search and Discovery Experience?
Have you ever wondered why it’s so easy for your shopaholic best friend to find the perfect pair…
Executive Viewpoints July 3
Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales
AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product…
Features July 2
Lululemon Lawsuit Claims Costco Sells Low-Price Dupes that Infringe on its Patents
Lululemon has filed a lawsuit against Costco alleging that the warehouse retailer sells low-cost athleisure apparel knockoffs that…
News July 2
Private Labels Evolve into Destination Brands, Primed for Growth Amid Tariffs
As private labels and store brands have evolved over the last decade, the stigma of the “cheap, alternative,…
Executive Viewpoints July 2
Listen Now: The Trust Deficit — Brand Transparency & the New Rules of Retail
It used to be that if you had established a strong brand name, you could count on consumers’…
Features July 2
Reimagined Champs Sports Stores Feature 3D Fitting Tools, Dedicated Running Club Spaces
Champs Sports has introduced its first two reimagined stores, designed to embody the brand’s “Sport For Life” platform.…
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