Latest In: Customer Experience

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FTC is cracking down on Made in the USA claims

FTC Cracks Down on False ‘Made in the USA Claims,’ Sends Warning Letters to Walmart, Amazon

The Federal Trade Commission has sent warning letters to four companies reminding them to comply with the FTC’s…

News July 9
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Urban Outfitters Makes Students’ Dorm Dreams Come True with Help from HGTV

Urban Outfitters and HGTV will turn one student’s dream dorm into a real-life place. The Dream Dorm Makeover…

News July 9
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Save A Lot Debuts New Format Targeting Hispanic Consumers

Save A Lot and Leevers Supermarkets have introduced a new store format, Save A Lot y Mas, designed…

News July 9
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Social Media Shopping: Overcoming the Trust Gap

Social ecommerce is reshaping online retail, blending the reach of social media with the convenience of in-app purchasing.…

Executive Viewpoints July 9
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Creating Destination Retail: Design Considerations for Freestanding Flagship Venues

Top luxury brands burnish their images by opening stimulating and inventive in-person settings for high-end shopping corridors like…

Executive Viewpoints July 9
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Amazon Partners with Gopuff for 15-Minute Grocery Deliveries Throughout the UK

In cities and towns throughout the United Kingdom, grocery deliveries in one hour (with some as fast as…

News July 8
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From Store #1 to Store #300, Warby Parker Keeps its Eyes on the Prize

Step into a time machine and travel back 15 years, to the debut of (then) digital pure-play eyewear…

Features July 8
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Tariffs, Inflation and the New Loyalty Challenge: How Retailers Can Win in a Volatile Trade Era

Retailers are facing a fresh wave of disruption. The economic uncertainty of a new tariff regime, coupled with…

Executive Viewpoints July 8
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Gelson’s Adopts Data-Driven Store Operations Solution

Gelson’s Markets has partnered with Upshop as part of an initiative to better use data, AI and operational…

News July 7
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