Saks Fifth Avenue Launches AI-Powered Conversational Customer Experiences
Saks Fifth Avenue has partnered with the NLX AI platform and Amazon Web Services (AWS) to offer voice-first,…
News August 8
Latest In: Customer Experience
Dollar General Deploys Uber Eats Delivery Option from 14,000+ Stores
Dollar General has partnered with Uber Eats for on-demand delivery from more than 14,000 Dollar General and Popshelf…
News August 8
Warby Parker Sunsets the Offering that Made its Name — Home Try-On
When Warby Parker first debuted in 2010, the DTC brand upended the eyewear market with its home try-on…
News August 8
Consumer Cellular Plans to Double Store Count to 100 by 2026
Consumer Cellular, a wireless provider that provides services designed for Americans over the age of 50, has opened…
News August 7
Verizon Hosts Back-to-School Tech Workshops at 10,000 Stores
As the back-to-school season ramps up, Verizon is turning more than 10,000 stores into interactive tech workshops for…
News August 7
7-Eleven Plans 1,300 New Larger-Format Stores in North America
Seven & i Holdings has announced a major restructuring of its business, including the addition of approximately 1,300…
News August 7
tm:rw Aims to Fix the Broken Tech Retail Experience with New ‘Sensorial’ Store
Even as tech has steadily become integrated into every aspect of our lives, doing things that were barely…
Features August 7
Your AI is Only as Good as the Knowledge Base it’s Built Upon
Will your AI confidently deliver the right answers or stumble through outdated knowledge while your customers grow increasingly…
Executive Viewpoints August 7
How Indoor Playgrounds are Revitalizing Malls and Foot Traffic
Since 2022, many retail malls have experienced a decline in shopper traffic, with losses ranging from 1% to…
Executive Viewpoints August 6Top Stories
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