Latest In: Customer Experience

New Coupon Applications Emerging As User Base, Delivery Options Increase

Once relegated to housewives in their mid forties with children, the demographic targets for coupons are quickly shifting…

News April 30
acxiom Consumer customer customers johnston & murphy ll bean lori connolly merkle winback

Re-Courting Customers For Winback Strategies Requires Right Access To Data

One of the toughest areas of retailing to define is customer value. The reason is because recency and…

News March 26

New Research Sends Retailers Urgent Message To Segment Email Campaigns

The learning curve for retail email usage has been interrupted. Several new reports show declining email metrics for…

News March 20
best buy Build-A-Bear Workshop circuit city Home Depot jc penney Kohl's Las Vegas marketing metrics office max points racie retail Retail TouchPoints saks fifth avenue sales strategies Target touch touchpoints Walmart winners book

Kohl’s, Office Max, Best Buy Dominate Advertising Awards At RAC Conference

In a year when retailers needed to pull out all of the stops to drive traffic and conversions,…

News March 5
analytics best buy process Target Walmart

Professor Tom Davenport Advises Retailers To Cultivate Potential Benefits of Analytics

Industry experts and retailers themselves agree that most retail companies have not yet realized the full potential of…

News February 19
marketing metrics promotions Retail TouchPoints Sears talbots tiffany valentine's day

Valentine’s Day Promos Show Love For Innovation Beyond Price Discounts

With Valentine’s Day spending projections down to $102.50 from 2008’s $122.98 figure, according to NRF, retailers were looking…

News February 12
best buy CEO dale byrne DemandTec Giant Eagle Home Depot marketing metrics Office Depot optimize process SaaS

Convergence Of Marketing, Merchandising Enabled By Union Of DemandTec/Connect3

The much talked about marriage of marketing and merchandising functions in retail moved closer to reality this week…

News January 29

Cross-Channel Players Dominate Interbrand Design Forum’s Brand Value Index

In calculating the brand valuations of top retailers, Interbrand Design Forum’s recently found that 47 of the 50…

News January 29

Mid-Season Report Card For The Holiday Season Shows Missed Opportunities

The 2008 holiday season has been stressful at best for both consumers and retailers. Most of us would…

News December 18
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank