Latest In: Customer Experience

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Macy’s, JCPenney and Sports Authority Lead In Localized Marketing

Retailers can expand cross-channel strategies, drive in-store traffic and boost engagement by including localized elements in their mobile,…

News October 12
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Macy’s Launches Digitally Driven Self-Service Initiative To Streamline The In-Store Experience

Focused on providing a more convenient and fun shopping experience, and bringing the online experience into stores, Macy’s,…

News October 11
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Shopper Insights Bring Success To Supermarket Retailers

Finland’s largest grocery cooperative depends upon shopper optimization to help plan all aspects of the business, from ordering…

News October 7
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Urgency Drives Flash Sale Success

Daily deals have emerged as a unique alternative strategy for retailers to drive sales and revenue. By releasing…

News September 27
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Pacific Sunwear Rolls Out iPad App To Optimize Customer Experience And Upselling

Tapping into the growing popularity of tablet technology, Pacific Sunwear (PacSun) recently deployed an Apple iPad-based Retailing solution…

News August 29
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Ana Silver Deploys Personalized Email To Increase Brand Awareness And Purchase Rates

In order to more efficiently reach their target audiences, today’s retailers must find new ways to deploy customized…

News August 24
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Facebook Best Practices Improve Customer Interactions And Brand Reputations

Although many retailers are utilizing Facebook with hopes of spiking customer loyalty and increasing purchase activity, others remain…

News August 3
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HauteLook Implements RightNow To Empower Shoppers In Multi-Channel Buying Experience

Retailers need to keep up with the multi-channel needs of today’s shoppers by providing personalized and engaging experiences.…

News July 27
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RetailNOW Session: Transforming Kiosks Into Mobile Marketing Tools

Shoppers are becoming increasinglytech-savvy and retailers need to respond with applications, solutions and services that appeal to those…

News July 26
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