Latest In: Customer Experience

card-linked offers Citi Ventures engagement Linkable Networks media advertising My Linkables shopper loyalty Tom Burgess

Linkable Networks Integrates Marketing Efforts And Deals, Strengthens Loyalty Initiatives

Offers linked to credit and debit cards allow retailers to connect sales and deals directly with shoppers’ accounts,…

News December 5
complaints customer interaction customer service engagement Facebook feedback George Anderson RetailWire Twitter

Retailers Largely Ignoring Customers on Facebook

Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on…

News November 29

New Study Reveals Email Messaging Can Offset Shopping Cart Abandonment Rates

Retailers are developing better messaging that discourages online shopping cart abandonment, a major concern in e-Commerce, and entices…

News November 23
Black Friday customer service holiday shopping season in-store engagement loyalty The Greet Your Customer Manual

Optimizing In-Store Customer Service During The Holiday Shopping Season

Black Friday is days away and retailers are arming store associates with excess inventory to satisfy shoppers looking…

News November 21
Tool King Treepodia video marketing

Tool King Experiences 440% Surge In Conversion Rates With Product Videos

Video marketing is emerging as an engaging and valuable way to inform consumers about products and services. This…

News November 7
Facebook credits gamification Ifeelgoods Shoebuy.com

Shoebuy.com Taps Facebook Credits, Experiences 50% Share Rate And Doubles Ad Click-Through Rates

The holiday shopping season presents prime opportunity for increased purchase rates. However, as consumers grow more conscientious about…

News November 4
Amanda Batista Customer Engagement Technology World

Retail TouchPoints To Present On Mobile, Social Strategies At CETW Conference In New York

Amanda Batista, Associate Editor of Retail TouchPoints, will chair a panel discussion about mobile and social retail strategies…

News November 2
Android applications apps Gilt Groupe Holiday 2011 iPhone marketing mobile Mobile Marketer SMS

Gilt Groupe Executive Reveals Holiday Mobile Tips And Tricks

As retailers prepare for the 2011 holiday shopping season, they must be quick to innovate and offer new…

News November 1
customer feedback demandware Demandware Commerce Gigya LiveAreaLabs LUSH Cosmetics PowerReviews ratings U.S. UK

LUSH Cosmetics Partners With Demandware To Enhance Its e-Commerce Experience

New e-Commerce solutions and capabilities are providing retailers with prime opportunities to expand their brands internationally. In response…

News October 26
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank