NRF2019: How STORY, B8ta And Marxent Fortify Macy’s Experiential Arsenal
Macy’s had an eventful 2018 as it sought to transform its customer experience across all channels, acquiring New…
News January 15
Latest In: Customer Experience
NRF19: 36% Of Shoppers Want Better Personalization, But Hesitate To Share Personal Info
Personalization will continue to be a hot-button investment item for retailers in 2019, but they will have to…
News January 13
Kroger Pilots Two ‘Connected’ Stores With Microsoft Partnership
In its latest push to drive forward its Restock Kroger initiative, the retailer is partnering with Microsoft to…
News January 7
Hannaford Tests Smart Shelves At Redesigned Concept Store
Hannaford has launched a tech-focused pilot store in Portland, Maine, featuring digital shelves that promote certain product categories…
News January 3
JOANN Unveils 3D Laser Tech For In-Store Product Customization
JOANN is rolling out 3D laser printer/cutter technology in select stores as part of its investment in 3D printing…
News December 26
Podcast: Are Retailers Finally Getting Holiday Experience Right?
The 2018 holiday season has unearthed a number of new trends and has reaffirmed the importance of others.…
News December 21
57% Of Shoppers Abandon Customer Feedback Surveys Because They’re Too Long
Retailers always need to properly analyze customer feedback if they want to evolve their business to meet shopper…
News December 17
Nike Debuts App-Enabled Experiential Store In NYC
Nike has opened the Nike House of Innovation on Fifth Avenue in New York City, combining experiential retail…
News November 16
One Poor Post-Purchase Experience Drives 36% Of Online Shoppers To Other Retailers
While retailers always prioritize driving sales, what happens after the sale can be the ultimate customer retention driver…
News November 13Top Stories
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