Building Blocks For Toys ‘R’ Us 2.0: Experiential Retail, Smaller Stores, Laser Focus On Kids
As Tru Kids Brands rises from the ashes of Toys ‘R’ Us, the revived retailer will enter an industry that…
News April 18
Latest In: Customer Experience
BevMo! Tests In-Store, AI-Powered Chatbot To Help Shoppers Select The Perfect Whiskey
While in-home voice tech is becoming more commonplace, use of the technology in stores remains relatively rare. But…
News April 16
AI-Powered Digital Mirror ‘Reads’ Sephora Shoppers’ Look
Sephora has installed a digital mirror at its flagship store in Madrid that will deliver personalized recommendations through…
News March 27
Top Takeaways From Shoptalk 2019: Hint…It’s Personal
Shoptalk 2019 did not disappoint: it has established itself as one of the “must attend” retail events of…
News March 11
80% Of Shoppers Give Thumbs Up To Chatbot Experiences, But 59% Remain Uninterested In Using Them
As many as 80% of people who have interacted with a chatbot say the experience was positive, according…
News March 1
Walmart, Walgreens Are Among Retailers Piloting In-Store Hair Coloring Through AR
Walmart, Walgreens and other retailers will build out their augmented reality (AR)-based experiences through Garnier’s Virtual Shade Selector…
News February 22
Walmart Launches Traveling VR Entertainment And Shopping Experience
Spatial&, Walmart’s virtual reality (VR) platform and content studio, will use VR technology at Walmart stores across the…
News February 15
Return Shipping Fees Scare Away 69% Of Consumers
With January in the rear-view mirror, retailers have made their way through what is perhaps the toughest part…
News February 4
NRF2019: How STORY, B8ta And Marxent Fortify Macy’s Experiential Arsenal
Macy’s had an eventful 2018 as it sought to transform its customer experience across all channels, acquiring New…
News January 15Top Stories
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