67% Of Shoppers Want A ‘Futuristic’ Experience, But It Must Drive Convenience
The technological future has arrived, in the form of voice commerce, SMS payments, chatbots and augmented reality, and…
News August 13
Latest In: Customer Experience
Floravere Takes Wedding Gown Shopping Experience From ‘Instagram To IRL’
Since wedding gown shopping can often be the biggest high-consideration experience in a bride-to-be’s life, the process is…
News July 31
Study: Economics, Not Millennials, Is The Force Changing The Retail Industry
It can be easy to fall into clichéd thinking about retail — like “Millennials care about experiences over…
News July 26
RTP Live! Session: Moosejaw Success Is ‘All About Being Relatable, And About Being Fun’
With a vision to “be the most fun outdoor retailer on the planet” while selling the best outdoor…
News July 2
41% Of Shoppers Say Most Personalized Messages Still Feel Like Mass Marketing
Retailers that want to personalize the shopper experience will find a receptive audience: 49% of consumers are more…
News June 4
Helzberg Diamonds Taps AR To Bridge The Digital-Physical Gap
Brick-and-mortar remains a vital part of the shopper journey for jewelry. While many shoppers begin online, they still…
News May 10
DAVIDsTEA Harnesses Mobile Communication To Strengthen Associate Expertise
The massive selection of teas at DAVIDsTEA can be paralyzing for new customers. That’s where the company’s associates,…
News May 7
Despite Hype, 60% Of Shoppers Still Haven’t Experienced VR/AR Technologies In-Store
Although 46% of retailers say they plan to deploy AR or VR solutions by 2020, it appears that…
News May 6
Study: 73% Of Shoppers Spend More In Response To Good Customer Service
Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact:…
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