Latest In: Customer Experience

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Exclusive Q&A: Former Trader Joe’s Exec Brings A ‘Customer-First’ Touch To Cannabis Retailing

The retail cannabis market is still young — making it the perfect place for a retail veteran to…

News October 8
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Tesco Signs Agreement To Add Cashierless Checkout

(Editor’s Note: This story has been updated with new information) Tesco is entered a commercial agreement with computer…

News October 3
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Kohl’s CEO Reveals Strategies Behind Facebook, Amazon Partnerships

While the ninth annual Consensus Great Brands Show enabled some of the best and brightest young consumer brands…

News October 2
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Ahold Delhaize, Pro Baseball Team Pilot Cashierless Stores

Cashierless stores are spreading as the technology begins to mature, with both traditional and non-traditional retailers taking notice.…

News September 25
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Office Depot Lets Customer Virtually ‘Save A Spot’ In Line

Office Depot has partnered with QLess, a wait management and mobile check-in solution provider, to let shoppers remotely…

News September 23
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Walgreens, FedEx Will Launch On-Demand Drone Delivery Pilot

Walgreens will partner with Wing, a drone technology subsidiary of Google, to launch a trial delivery program in…

News September 20
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Driving Retail Appeal Across Generations Takes More Than Just New Tech

While technology can be beneficial to the in-store experience, it’s easy for retailers to be over-enthusiastic about their…

News August 19
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67% Of Shoppers Want A ‘Futuristic’ Experience, But It Must Drive Convenience

The technological future has arrived, in the form of voice commerce, SMS payments, chatbots and augmented reality, and…

News August 13
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Floravere Takes Wedding Gown Shopping Experience From ‘Instagram To IRL’

Since wedding gown shopping can often be the biggest high-consideration experience in a bride-to-be’s life, the process is…

News July 31
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