But Do You Really Know Me? How To Shift From Knowing To Understanding Retail Customers
The world around us is changing rapidly in light of the current situation, however, modern retail principles will…
Executive Viewpoints April 20
Latest In: Customer Experience
Kroger Extends SNAP Payment Option To Curbside Pickup Service
Kroger has begun accepting Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) payment for its Pickup low-contact…
News April 17Michaels Launches Same-Day Contactless Delivery
To provide its customers with speedy, safe delivery during the COVID-19 epidemic, Michaels is rolling out contactless same-day…
News April 17
Anthropologie Leverages In-Store Events To Acquire New Customers And Understand Spend Patterns
Even as “nonessential” retailers operate exclusively online during the COVID-19 pandemic, they still have the chance to rethink…
Features April 17Starbucks Enters ‘Monitor and Adapt’ Phase As It Plans Potential Store Reopenings
As businesses and federal, state and local governments debate the timing for reopening the U.S. economy, Starbucks CEO…
News April 16
Retail Reopening Guide: Address Consumers’ Concerns, Enhance Omnichannel Alignment
While the COVID-19 pandemic may feel never-ending, it won’t last forever — and brick-and-mortar retailers need to prepare…
Features April 16Best Buy Furloughs 18% Of Store Employees As COVID-19 Depresses Sales
The surge in consumers buying home office equipment and video games has sheltered Best Buy from the worst…
News April 15
Subscription Retailer Optimizes Fulfillment, Cuts Churn With CLV Data
Subscription retail generated remarkable growth during the past decade, booming by 100% year-over-year for the five years prior…
Features April 15Walmart Introduces At-Risk-Only Curbside Pickup Windows At 2,400 Stores
Walmart is launching a special curbside grocery pickup hour for those most at-risk for COVID-19 at 2,400 stores.…
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