Discounting Isn’t The Way Through COVID-19 — And Other Retail Truths
The global pandemic has impacted every person, brand and industry. As businesses, in particular retailers, adjust to this…
Executive Viewpoints May 6
Latest In: Customer Experience
JCPenney, Sephora Mount Legal Battle Over Fate Of In-Store Beauty Shops
As JCPenney proceeds toward a potential bankruptcy, the struggling department store is caught in a legal battle with…
News May 5
Why Contactless Fulfillment Popularity Could Last Well Beyond COVID-19
To prevent the spread of COVID-19, consumers and retailers are changing the way they interact both inside and…
Features May 5
What Does The Post-Lockdown In-Store Experience Look Like?
The COVID-19 pandemic has fundamentally altered the way we live, work and spend in ways we couldn’t have…
Executive Viewpoints May 5
COVID-19 CX Strategies: Transparency, Empathy And Communication Are Vital
Customer interactions during a crisis can be difficult: while retailers don’t want to act like they can’t see…
Features May 4Hanna Andersson Is Sending Teddy Bears To Lift Lockdown Blues
Shelter-in-place orders can be particularly tough on children, but communities the world over have responded creatively with fun…
News May 1Macy’s, Starbucks And Five Below Take Unique Approaches To Reopening Strategies
Retailers’ reopening challenges vary significantly, due to a wide range of state and local legislation as well as…
News April 30
Contactless Fulfillment: Gartner Exec Highlights 5 Keys For Retail Success
In his role at Gartner, Kyle Rees directs and manages digital performance benchmarking research, analyzing brands’ use of…
Features April 30
Videotel Digital Releases Contactless Digital Signage For Providing COVID-19 Updates
Videotel Digital, a digital signage solution provider, has introduced the WAVE to Play, a contactless digital touchscreen. The…
News April 30Top Stories
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