Latest In: Customer Experience

amperity beauty Coronavirus Executive ViewPoints Jordan Elkind

Beauty Is More Than Skin Deep In The COVID Era

The health and beauty sector is a bright spot in the otherwise struggling retail landscape — and industry…

Executive Viewpoints May 8
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Gap, Kohl’s And Ulta Beauty Enact Strict Protocols For Store Reopenings

Six Gap brands, Kohl’s and Ulta Beauty will begin to collectively operate more than 1,200 stores as the first…

News May 7
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Neiman Marcus Files For Bankruptcy, Seeks To Shed $4 Billion In Debt

As part of a Restructuring Support Agreement (RSA) with “a significant majority of its creditors,” Neiman Marcus Group…

News May 7
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Are Today’s Retail Leaders Qualified To Manage The Post-COVID-19 Future?

If the COVID-19 crisis has taught retailers anything, it’s that even the best-laid plans and the most solid…

Features May 7
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How Brands And Retailers Can Adapt To Consumer Behavior Shifts For The Long Haul Amid COVID-19

In under two months, the adoption and usage of e-Commerce reached 2022 projections, with 90% of consumers changing…

Executive Viewpoints May 7
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Reimagining The Store Experience, From The Aisles To The Parking Lot: A Conversation With Author Paco Underhill

As the best-selling author of Why We Buy: The Science of Shopping, Paco Underhill has literally helped write…

Executive Viewpoints May 6
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How Lane Bryant Helps Its Diverse Shopper Base See Themselves In Its Stores And Styles

Customers want to shop with retailers that reflect who they are. Lane Bryant has been taking this to…

Features May 6
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Discounting Isn’t The Way Through COVID-19 — And Other Retail Truths

The global pandemic has impacted every person, brand and industry. As businesses, in particular retailers, adjust to this…

Executive Viewpoints May 6
JCPenney Sephora

JCPenney, Sephora Mount Legal Battle Over Fate Of In-Store Beauty Shops

As JCPenney proceeds toward a potential bankruptcy, the struggling department store is caught in a legal battle with…

News May 5
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