Latest In: Customer Experience

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Instant Gifting Platform Expands Service to Canada and Europe

SmartGift, which allows gift recipients to virtually “open” their gifts and exchange them for a preferred size, color…

News November 19
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Farmstead Raises $7.9 Million, Plans Expansion to Second North Carolina Market

Taking advantage of the surge in online grocery generated by COVID-19, Farmstead plans to bring its dark store…

News November 18
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Guitar Center Plans Bankruptcy Filing, Mulls Potential Store Closings

Musical instrument retailer Guitar Center has entered a Restructuring Support Agreement (RSA) with its key stakeholders that the…

News November 17
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Blockbuster Alibaba Singles Day Signals China’s Economic Recovery, U.S. Opportunities

The topline numbers from Alibaba’s 11.11 shopping festival indicate the strength of China’s rebound from the impact of…

Features November 16
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COVID-19 and the Retail Re-Awakening

Retailers are weathering the storm of a lifetime. The COVID-19 market has been choppy waters — disrupted supply…

Executive Viewpoints November 16
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The Future of AR-Enabled 3D Scanning in Fashion Retail

Google’s recent acquisition of smart glasses company North set off a wave of speculation in the tech community.…

Executive Viewpoints November 16
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Rethinking Retail Customer Service for COVID-19 and its Aftermath

America’s retailers are racing to overhaul customer-service operations. And for good reason. Digital retail is seeing massive growth.…

Executive Viewpoints November 13
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What is the Sound of Your Brand In-Store? Tips for Striking the Right Tone This Holiday Season

Q4 2020 will be the most consequential retail quarter of the past 25 years. To make the most…

Executive Viewpoints November 12
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Aetrex Worldwide Releases Voice-Enabled Foot Measuring Technology

Aetrex Worldwide has launched Albert 2, the next generation of the company’s 3D foot scanning technology. The omnichannel…

News November 12
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