Latest In: Customer Experience

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Men’s Wearhouse Chief Customer Officer: ‘Next-Gen Store Brings Our Mission to Life’

At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s…

Features December 7
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New travel restrictions sparked by COVID-19 made Thanksgiving shopping activities look very different this year.

5 Holiday Trends to Watch Include Rise of ‘Couch Commerce,’ Curbside Pickup

New travel restrictions sparked by COVID-19 made Thanksgiving shopping activities look very different this year.

Features December 3
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FILA Site Enhancements Boost Conversions, Dramatically Reduce Bounce Rates

Traditionally, sport/leisure apparel and footwear brand FILA relied primarily on retailers to get its products on the bodies…

Features December 2
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How Skyline Furniture Boosted Agility and Speed to Market With 3D Virtual Showrooms

Manufacturers and retailers of products that rely on touch as a selling point (think apparel, décor and furniture)…

Features November 30
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Get Ready for the AR Retail Revolution

Retailers planning for the upcoming holiday sales season can’t rely heavily on data from last year, when total…

Executive Viewpoints November 30
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3 Not-So-Obvious Ways Online Retailers Can Boost CLV

Customer lifetime value, or CLV, is an important metric for any online business because it covers how much…

Executive Viewpoints November 26
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Amazon Adds Delivery Tracking Tools to Help Keep Holidays ‘Spoiler-Free’

Parents quickly grow skilled in hiding holiday presents from curious kids, using everything from high closet shelves to…

News November 24
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Neiman Marcus Gets into the Spirit with Virtual Santa Visits and Safe Holiday Shopping Experiences

Neiman Marcus has launched a well-stuffed stocking of in-store and online services to help power personalized and experiential…

News November 20
Macy's

Macy’s CEO: COVID Resurgence Could Require Temporary Store Reclosures

COVID-19 cases spiking in communities across the U.S. could force Macy’s, and presumably other brick-and-mortar retailers, to temporarily…

News November 20
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