Five Pandemic-Driven Trends Reshaping Retail CX Strategy
The COVID-19 pandemic has upended the retail sector. From household name brands declaring bankruptcy, to Amazon consolidating its…
Executive Viewpoints November 10
Latest In: Customer Experience
CVS Names Aetna Veteran as New President and CEO
CVS Health has named Karen Lynch as its next President and CEO, effective Feb. 1, 2021. Current President…
News November 6
The Need for Retail Customer Service on Social Media is Real
With the holiday shopping season starting even earlier this year, today’s retailers must have a sound customer service…
Executive Viewpoints November 6
Clyde Provides Platform for Offering Extended Warranties
Clyde, a product protection platform, aims to empower retailers by letting them offer their customers extended warranties and…
News November 5
#RIC20 Roundtable Recap: How Stores Can Still Amaze Shoppers
During the hustle of the 2020 Retail Innovation Conference (#RIC20), there may have been more sessions than you…
News November 3
Tips for Staying Safe and Seeing Green on Black Friday
Don’t be surprised if Black Friday looks different this year. At the same time, it is the holiday…
Executive Viewpoints November 3
How Smaller Assortments, Lower Inventory Levels Can Maximize Post-COVID Success
Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons…
Features November 3
How College Town Retailers Can Best Cope With a Fraction of the Student Population
Predicting retail shopping demand in college towns has been unprecedented this school year. Typically, during a normal year,…
Executive Viewpoints November 2
Chartwells Debuts Checkout-Free C-Store at University of Houston
The convenience store experience just got more convenient at Chartwells, a division of Compass Group that operates thousands…
Features November 2Top Stories
Latest Podcasts
Latest Resources
