Latest In: Customer Experience

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Navigating Background and COVID-19 Health Screening Challenges in Today’s Retail World

Among the challenges today’s retail industry faces is a confluence of trends, including shifting consumer buying preferences, rapid…

Executive Viewpoints October 30
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Walmart Turns 4 Stores Into Experimental Shopping/Fulfillment Center Hybrids

Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new…

News October 29
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IKEA Partners With Google Cloud to Enhance Omnichannel and Customer Service Capabilities

IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine…

News October 27
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Final Destination: Improving the Last Phase of a Customer’s Retail Journey

Moving customers in and out of brick-and-mortar retail stores can feel like a game of chess. There are…

Executive Viewpoints October 26
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Clyde Can Help Small Retailers Offer Product Protection Programs

Extended warranty provider Clyde offers a platform that can help retailers launch, manage and drive revenue and loyalty…

News October 22
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How Innovative Partnerships, Business Agility and Verticalization Can Revive Brick-and-Mortar Retailing

Bankruptcies and store closures are, unfortunately, ongoing features of the retail ecosystem. However, COVID-19 has undoubtedly accelerated both.…

Features October 21
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RIC20 Recap: Speakers Provide Answers to Five Pressing Questions

Everyone in retail has Big Questions: What will this holiday season be like? Will the coronavirus surge in…

Features October 20
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Belk Adds Same-Day Delivery Option

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with…

News October 19
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Fender Breaks Ecommerce Records with ‘Play Through’ Online Music Lessons

Despite the turmoil COVID-19 has caused for the retail industry, brands across many categories have found innovative ways…

Features October 19
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