Latest In: Customer Experience

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Harry Rosen Goes ‘Headless’ to Support Digital Service Shift

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use…

Features December 18
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WAIR Taps Personalized Clothing Fit Data to Enhance the Design-to-Sale Pipeline

WAIR, an AI-powered personalized fit solution, is designed to help retailers offer more accurate sizing for ecommerce orders.…

News December 17
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Walgreens Plans to Launch Network-as-a-Service Solution at More Than 9,000 Stores

Walgreens Boots Alliance and Verizon have entered a multi-year strategic partnership with Verizon deploying its Network as a…

News December 16
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Webinar: Kearney Supply Chain Expert Identifies 5 Key Resiliency Challenges

The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that…

Features December 16
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Exclusive Q&A: Can Anything Slow the Amazon Behemoth?

Amazon’s dominant role in ecommerce — and in retail as a whole — isn’t likely to diminish any…

Features December 11
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After 70 Years, IKEA Disassembles Both Print and Digital Catalogs

In what the company termed an “emotional but rational” decision, Inter IKEA Systems B.V., the worldwide IKEA franchisor,…

News December 9
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Marketers Need to Rethink Strategies for Attracting Younger Generations

While younger generations were more digitally equipped to accommodate the demands of the pandemic, financially they’ve been hit…

Executive Viewpoints December 9
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AI Go Debuts Hybrid Autonomous Shopping in Shanghai C-Store

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called…

News December 8
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Men’s Wearhouse Chief Customer Officer: ‘Next-Gen Store Brings Our Mission to Life’

At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s…

Features December 7
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