Amazon Experts: What Does Bezos Move Mean for the Retail Giant?
Jeff Bezos has, for good or ill, long been synonymous with Amazon (that’s what happens when you lead…
News February 3
Latest In: Customer Experience
3 Mistakes for Brick-and-Mortar Retailers to Avoid
As the coronavirus pandemic rages on — and with public health experts concerned about a major surge in cases…
Executive Viewpoints February 3
Where Online Shopping Rises, WhatsApp Follows
Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace. With the onset…
Executive Viewpoints February 2
Report: Tru Kids Shutters its Two Toys ‘R’ Us Stores After One Year
Tru Kids has closed the two Toys ‘R’ Us outlets it opened in 2019, according to Bloomberg. The…
News February 1
Customer Satisfaction: How Retailers can up Their Game in 2021
As the UK settles into its third national lockdown, people are once again required to stay at home,…
Executive Viewpoints February 1
Realistic Showrooms and Associate-Powered Chat Bring BoConcept’s Physical Store Online
Ecommerce presents a unique challenge for BoConcept due to the retailer’s focus on a modular product portfolio —…
Features February 1
Four Customer Experience and Commerce Trends That Will Define 2021
The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers…
Executive Viewpoints February 1
Cannabis Retailer Palmer Jane Takes Marketplace Approach to Reach Women and New Users
Few retail segments require the same level of hyper-personalization as cannabis, where meeting a shopper’s needs requires understanding…
Features January 29
The New ‘Pandemic Personas’: Defining the Seismic Shift in Consumer Buying Behaviors
The consumer buying behaviors retail marketers all once knew to be true experienced a seismic shift. The question…
Executive Viewpoints January 28Top Stories
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