CCS 2021: Levi’s, 1-800-FLOWERS, Under Armour Reveal How They’re Meeting Fast-Changing Consumer Expectations
The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the…
Features April 13
Latest In: Customer Experience
Nike Dips a Toe into Resale with Debut of Shoe Refurbishment Service
Nike has launched a new service to refurbish gently used or defective products and get them back on…
News April 12
Best Buy Trials New Membership Program Combining Support and Free Shipping in 60 Stores
Best Buy is piloting a new membership program called Best Buy Beta that will offer customers an array…
News April 8
MandM Direct Drives 2.4% Revenue Increase with Personalized Real-Time Recommendations
Online discount apparel retailer MandM Direct, which had previously relied on standard rules-based recommendations to guide website visitors…
Features April 7
3 Keys to Enhance Your Online Customer Journey with AI
Gartner reported that COVID-19 has accelerated permanent changes in retail customer behavior. Companies that can’t deliver a seamless,…
Executive Viewpoints April 2
Asian Ecommerce Site Zalora Integrates Real-Time Personalization Across Web, Mobile and Email
Asian online fashion and lifestyle website Zalora is deploying the Algonomy Hyper-Personalization Suite to offer real-time, personalized interactions…
News March 30
The Ethical Shopping Journey
One of my first jobs was at The Body Shop. It was the early 1990s, and the store…
Executive Viewpoints March 30
Mytheresa Personalization Push Drives Uptick in Conversions, Engagement
Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates…
News March 29
Ferragamo Aims to ‘Strengthen its Bond’ with Customers Through New CX Platform
Italian luxury brand Salvatore Ferragamo has partnered with Medallia to improve the customer experience across its international network…
News March 26Top Stories
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