Innovation is Just the Start: Retailers also Require Speed, Scalability and a Shopper-Focused Mindset
Times of crisis such as the COVID-19 pandemic present an excellent opportunity to drive innovation, according to the…
Features June 21
Latest In: Customer Experience
Renovai Uses Visual AI to Deliver Personalized Search Results and Recommendations
Visual AI platform renovai offers real-time solutions that help retailers create inspiring, personal interactions with shoppers. The company…
News June 17
Purina Pilots Interactive Endcaps in Pet Aisles of 200 Supermarkets
Seeking to provide the same depth of product information that’s available online in a brick-and-mortar environment, Purina has…
News June 17
LVMH Partners with Google Cloud to Implement AI/ML Optimizations Across its Brands
LVMH has teamed up with Google Cloud to implement new cloud-based AI solutions designed to power innovations and…
News June 16
48% of Shoppers Want Retailers to Use SMS for Order Shipping Updates
Retailers have some work to do when it comes to delivering great SMS notifications: just 15% of consumers…
Features June 14
GNC to Offer Curated Wellness Assortment in 4,000 Walmart Stores
GNC is expanding distribution for a selection of its vitamins and supplements to more than 4,000 Walmart stores…
News June 7
How GNC Tackled a Double Whammy: COVID-19 and its New Website’s Shakedown
The pandemic put pressure on every retailer’s website, but GNC faced a unique obstacle: the company had rolled…
Features June 2
Creating Authentic, Personalized Experiences Gen Z Shoppers won’t Cancel
As digital natives, Generation Z has come of age steeped in a constant stream of news, updates, and…
Executive Viewpoints May 31
The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game
Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard…
Executive Viewpoints May 28Top Stories
Latest Podcasts
Latest Resources
