Baltic Telecom Company Trials Self-Service Store to Reach Small-Town Customers
Telia — a telecommunications company in the Nordic and Baltic states — is piloting a new self-service store…
News May 18
Latest In: Customer Experience
Accenture Study: ‘Infrequent’ Ecommerce Shoppers Boosted Online Purchases 343% due to COVID
COVID-19 undoubtedly convinced a large number of ecommerce “virgins” to make their very first online purchase, but it’s…
Features May 18
How Interior Define ‘Democratizes Customization’ with Digital Tech and Localized Sales
So many of the digital native brands making a splash these days seem to have started the same…
Features May 17
Delek Implements Contactless Self-Checkout at 70 Convenience Stores
Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by…
News May 12
The Container Store Adds Post-Purchase Customer Communications Functionalities
The Container Store will roll out post-purchase order tracking and notification solutions from Narvar beginning this summer. The…
News May 12
Rite Aid to Offer Same-Day Delivery of Health and Wellness Essentials via DoorDash
Rite Aid has partnered with last-mile logistics platform DoorDash to offer same-day delivery of non-prescription health, convenience and…
News May 12
Five KPIs That Tell you Everything About Your Returns Customer Experience
Many retailers are getting the concept of customer journeys wrong, or, rather, they have great customer journeys mapped…
Executive Viewpoints May 11
Why Customer Empathy is the New Metric Guiding Brands Through Divisive Times
Over the past decade, the social and political climate of the United States and abroad has forced every…
Executive Viewpoints May 10
Retailers are Entering the Lending Game Thanks to Treasure Trove of Merchant Data
Today’s retailers know it’s imperative to embrace ecommerce, not just through the pandemic, but for future survival. The…
Executive Viewpoints May 7Top Stories
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