Latest In: Customer Experience

bargain hunting c-suite appointments comeback story customer experience Featured online marketplace Retail ThinkTank (2022) Retail ThinkTank: Ecommerce Strategy (2022) shopping apps third-party marketplace third-party sellers transformation strategy turnaround wish Wish.com
Wish has a new CEO and he has a comeback strategy to put the app back on top.

Wish’s New CEO has his Sights Set on a Comeback — Here’s How He Plans to Do it

Not too long ago, Wish was the top shopping app in the world, but like many giants before…

Features August 11
dtc ecommerce Featured furniture home decor omnichannel expansion parachute Retail ThinkTank (2022) Retail ThinkTank: Featured In Omnichannel Strategy (2022) Retail ThinkTank: Omnichannel Strategy (2022) store design store strategy
The front exterior of the Parachute store in Scottsdale, Arizona.

6 Lessons from Parachute’s Growth as an Omnichannel Lifestyle Brand

Since its inception in 2014, Parachute has aimed to provide comfortable, high-quality home products at an affordable price…

Features August 11
comcast disney media paramount streaming Walmart Walmart+

NYT: Walmart+ Reportedly in Talks With Disney, Comcast, Paramount for Streaming Deal

Walmart has reportedly met with executives from Disney, Comcast and Paramount to discuss including a streaming service with…

News August 9
alibaba CX ecommerce ecommerce expansion Featured global growth kearney livestreaming Marketplaces Mondelez International Retail ThinkTank (2022) Retail ThinkTank: Business Agility & Innovation (2022) Retail ThinkTank: Featured In Business Agility & Innovation (2022) The LNK
Picture of the world with lights connecting to each other, signifying global growth

Going Global and Acting Local in the Ecommerce Era 

“Go global, act local.” It’s a phrase commonly used among executive leadership teams wanting to strike the perfect…

Features August 9
bed bath & beyond Halfords John Lewis Jojo Maman Bebe jrni mckinsey Nordstrom Retail ThinkTank (2022) selfridges

How to Boost Revenues, Enhance CX With Appointment Scheduling Solutions

An old advertising slogan warned that we “never get a second chance to make a first impression,” and…

News August 9
Bounteous Chico's Chico's FAS connected commerce digital transformation fabric headless commerce soma White House Black Market
Chico's FAS is building a connected commerce digital ecosystem for its brands.

Chico’s FAS Continues Digital Transformation with New Platform Upgrade

Chico’s FAS, parent company of Chico’s, White House Black Market and Soma, has entered two new partnerships to…

News August 9
bopis data design:retail design:retail Gallery DORIS Gallery LEED london Nike Nike Rise Nike West London o2o rfid Westfield Mall
Nike Rise London

Nike Rise

Nike has opened its third Nike Rise concept store, its first in Europe, in West London. Following the…

Features August 8
cloud infrastructure digital transformation employee retention environmental impact environmental sustainability fashion rental Featured google cloud Rent the Runway rental services resale Retail technology Retail ThinkTank (2022) Retail ThinkTank: Business Agility & Innovation (2022) Retail ThinkTank: Featured In Business Agility & Innovation (2022)
Rent the Runway has build a foundation for the future with the help of Google Cloud.

How Rent the Runway Boosted Talent, Sustainability and CX by Moving to the Cloud

For retail tech teams, the ultimate sign of success is, ironically, when their work goes unnoticed — there’s…

Features August 8
jifiti Juniper Research Yaacov Martin

BNPL from Fintech Providers: What are the 4 Dire Implications for Retailers?

Offering buy now, pay later (BNPL) loans and split payments can be a prime differentiator for retailers and…

Executive Viewpoints August 5
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank