Latest In: Customer Experience

3D augmented reality CryptoPunk digital Farfetch Featured gen z Gucci Livi luxury metaverse nft Retail ThinkTank (2022) Retail ThinkTank: Ecommerce Strategy (2022) Retail ThinkTank: Featured In Ecommerce Strategy (2022) Sephora sustainability tiffany & co. transparency Virtual virtual reality web3
As Gen Z Gains Spending Power, Luxury Brands Go Big with Digital

As Gen Z Gains Spending Power, Luxury Brands Go Big with Digital  

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most…

Features August 18
design:retail design:retail News Jean-André Rougeot Kohl's michelle gass Sephora Sephora at Kohl's shop-in-shop
Sephora at Kohl’s to Expand Shop-in-Shop Concept to All Kohl’s Locations

Sephora at Kohl’s to Expand Shop-in-Shop Concept to All Kohl’s Locations

One year after Kohl’s and Sephora launched their Sephora at Kohl’s shop-in-shop collaboration, the retailers plan to roll…

News August 18
Afterpay apple bnpl buy now, pay later deferred payments Featured installment plans klarna layaway PayPal point-of-sale pos retail payments Retail ThinkTank (2022) Retail ThinkTank: Shopper Marketing & CX (2022)
BNPL was on a rocket ride the last two years, but now its caught in new crosscurrents.

BNPL: Multiple Growth Opportunities Despite Rumblings About Regulation

Buy now, pay later (BNPL) was the trendiest way to pay for all those lockdown purchases back in…

Features August 18
customer experience Featured Gen Alpha in-store experience metaverse omnichannel strategy Retail ThinkTank (2022) Retail ThinkTank: Featured In Omnichannel Strategy (2022) Retail ThinkTank: Omnichannel Strategy (2022) social media store design
Exterior of Kids Foot Locker store

How Kids Foot Locker Inspires Gen Alpha…from TikTok to the Metaverse

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the…

Features August 17
paramount streaming Walmart Walmart+

Walmart Adds Streaming to Walmart+ Membership With Paramount+ Partnership

Walmart is further enhancing the value of a Walmart+ membership with the addition of a Paramount+ Essential subscription…

News August 16
Customer loyalty customer loyalty research customer service data collection employee engagement Featured marketing mix personalization Retail ThinkTank (2022) Retail ThinkTank: Featured In Shopper Marketing & CX (2022) Retail ThinkTank: Shopper Marketing & CX (2022)
Large group of people walking down a busy street, blurred by speed

5 Ways Retailers Can Tackle Wavering Customer Loyalty

New research from PwC has found that three in 10 customers are more likely to try a new…

Features August 15
David Buss DB Schenker logistics

How to Pick a 3PL Partner for Your Business

With demand skyrocketing, sales up and restrictions down, it may be time to partner with a third-party logistics…

Executive Viewpoints August 15
DataMilk Peter Szalontay shopper intent shopper journey ux

Why Recommendations Aren’t Enough for Ecommerce

Over the past decade, UX optimization has become a key area of focus for digital businesses. The most…

Executive Viewpoints August 12
commerce technology Digital Village DressX Featured Greenlist New York Fashion Tech Lab NYFTLab personalization Retail ThinkTank (2022) Retail ThinkTank: Business Agility & Innovation (2022) Squadded sustainability Window women-led
NYFTLab Empowers Women-Led Commerce Technology With Support of Major Retailers

NYFTLab Empowers Women-Led Commerce Technology With Support of Major Retailers

By the close of its ninth edition in June, the New York Fashion Tech Lab (NYFTLab) and its…

Features August 12
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank