Latest In: Customer Experience

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BNPL from Fintech Providers: What are the 4 Dire Implications for Retailers?

Offering buy now, pay later (BNPL) loans and split payments can be a prime differentiator for retailers and…

Executive Viewpoints August 5
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The new Solana Spaces store at NYC's Hudson Yards brings Web3 to the real world.

New Solana Spaces Store in NYC Heralds Coming Wave of ‘Phygital’ Web3 Concepts

[Editor’s Note: See the store for yourself and go behind the scenes with Co-founder Vibhu Norby in our…

Features August 4
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The store experience for Brilliant Earth is designed to make shoppers feel at home. The interior of the Scottsdale, Arizona, location, with a jewelry display case and table with chairs.

How DTC Brands Are Scaling the Store Experience

Direct-to-consumer (DTC) brands are increasingly turning to stores in order to continue their path to growth. However, if…

Features August 3
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DTC frozen food delivery service Yelloh is tapping Amazon Web Services for help with its digital transformation.

Newly Rebranded Yelloh Accelerates Transformation into a ‘Modern Mobile Retailer’

DTC frozen food delivery service Yelloh (known as Schwan’s Home Delivery until earlier this year) has tapped Amazon…

News August 2
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3 Ways augmented reality can improve CX

3 Immersive Customer Experiences Using Augmented Reality

When the mobile game “Pokémon GO” made a splash in 2016, global audiences got their first taste of…

Executive Viewpoints August 1
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Amazon will now offer same-delivery from select retailers' stores.

Amazon to Offer Same-Day Store-Based Delivery for PacSun, GNC, Diesel and More

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of…

News August 1
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Highstreet is bringing Web3 fashions to a number of leading retailers.

New ‘Phygital’ Experience at Saks, Neiman Marcus Aims to Bring Shoppers into the Metaverse

Fashion designer Jonathan Koon has teamed up with the retail-focused metaverse world Highstreet to launch a “phygital” experience…

News August 1
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How to Let the User Drive True Personalization on Ecommerce Websites

Over the years many consumer services providers in ecommerce, talent search, food delivery, streaming entertainment, social media, etc.…

Executive Viewpoints August 1
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Hugo Boss has rolled out virtual fitting rooms using AR tech.

Hugo Boss Debuts Virtual Fitting Room Tech in 3 European Markets

Luxury fashion house Hugo Boss has rolled out digital dressing room technology from Reactive Reality across its websites…

News July 29
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