Latest In: Customer Experience

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Google unveils new features to make shopping easier directly from search

Google Aims to Make Shopping Online More Natural, Visual

“Natural” was the word of the day at Google’s third annual SearchOn event, where the tech giant unveiled…

News September 29
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New Snap study shows that AR is being used more often for more utilitarian purposes.

How Rising AR Adoption is Driving Snap’s Commerce Strategy

When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because…

Features September 28
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Pricing Amid Inflation: McKinsey Partner Offers Data-Led Best Practices

Retail brands and consumers alike are feeling the pressure of inflation. But as we head into a new,…

Features September 27
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Walmart Introduces ‘No Concerns’ Returns Including Walmart+ Home Pickup for Holiday

Walmart Introduces ‘No Concerns’ Returns Including Home Pickup for Walmart+ Members

Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday…

News September 26
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How Eyebuydirect Doubled Sales Since the Pandemic, Thanks to Both Technology and Trend-Watching

Eyebuydirect has focused on expansion during a period when many retailers are scaling back operations, including nearly doubling…

Features September 26
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3 Examples of Email Personalization That Drive Passionate Customer Loyalty

Building and sustaining deep customer loyalty is a big task that very often comes down to the little…

Executive Viewpoints September 23
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Alibaba is moving further into the metaverse to serve customers on the Tmall Luxury Pavilion

Alibaba Leverages the Metaverse to Offer ‘Multi-Dimensional Interactions’ to Luxury Customers

With China set to become the world’s largest luxury market by 2025, Alibaba is intent on building out…

News September 22
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Is Localization the Key to Increased Sales?

The past few years have had an incredible impact on in-store shopping. Many brands were forced to shut…

Executive Viewpoints September 22
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Capitalizing on the Retailtainment Opportunity: Tips and Lessons From a Design Strategist

Consumers’ appetite for immersive experiences has only grown larger in the wake of the pandemic, which means brands…

Features September 21
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