Latest In: Customer Experience

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Uniqlo to Debut Stores in Miami, Add to Texas Footprint

This fall, apparel retailer Uniqlo will open its first stores in Miami and deepen its presence in Texas,…

News January 15
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How SharkNinja Creates Products Consumers Love — Really Love

SharkNinja introduces 25 different household products each year in multiple categories — from too-cool-for-school kitchen tools and appliances…

Features January 15
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Levi’s Launches ‘Wear Longer Project’ to Teach Basic Clothing Repair Skills

Levi Strauss & Co. has introduced the Levi’s Wear Longer Project, a new initiative designed to equip young…

News January 14
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Amazon Debuts Portable Just Walk Out Units for Pop-ups and Events

Amazon has debuted a portable version of its RFID-equipped Just Walk Out (JWO) solutions that can be installed…

News January 14
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New Spike in Lawsuits that Challenge Misleading Email Subject Lines

Email marketing is an undeniably popular and effective way for retailers to reach their customers. Emails drive massive…

Executive Viewpoints January 14
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The 1% Advantage: How Store Layouts Quietly Decide Who Wins in Retail

A few months ago, I popped into a department store to grab a shirt for an event that…

Executive Viewpoints January 13
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How Inviting Consumers to ‘Ask Ralph’ Deepens Their Connection to the Ralph Lauren Brand

Few brands have been as successful as Ralph Lauren at maintaining a consistent philosophy and image over decades.…

Features January 13
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Study: Largest Impact of AI Lies in Operations, not Virtual Assistants

Retail executives are enthusiastic about AI, ranking it as a top-two choice for nearly all their strategic business…

News January 12
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Dick’s Sporting Goods Chairman Ed Stack on House of Sport, Corporate Culture and Fixing Foot Locker

At NRF 2026, Stack shared the origin story of the House of Sport, what employees at Dick’s all…

Features January 12
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