Latest In: Customer Experience

Featured Firework Google Lowe's Mr. Beast Mylow Nano Banana

Why Users of Lowe’s AI-Powered Mylow App Convert 2X More

Lowe’s knows that home improvement projects can be daunting. Even a relatively modest bathroom or kitchen renovation involves…

Features January 29
doordash instacart RAW Nutrition Sara Saffari the vitamin shoppe uber eats

Vitamin Shoppe Debuts AI-Powered Advisor in New NYC ‘Innovation Store’

The Vitamin Shoppe has opened an Innovation Store on New York’s Upper East Side that will feature an…

News January 28
Centers for Medicare & Medicaid Services chatgpt Freddie Mac Invoca Peter Isaacson Salesforce

AI-Educated Shoppers Are Calling to Buy. Are Your Teams Ready to Convert Them?

While marketing leaders obsess over AI product discovery for back-to-school and holiday shoppers, they’re missing a $50,000 opportunity…

Executive Viewpoints January 28
CPG FairPrice Group Featured grocery retail own brands private label food singapore
FairPrice private label brands compete head to head with the nationals.

How FairPrice Turned its Private Label into a CPG Brand That’s Beating the Nationals

Private label brands have been on a tear the last few years: after decades spent in the shadows…

Features January 27
Adobe agentic commerce Anthony Flaccavento chatgpt Google Ogury query-based commerce stripe

When Chatbots Make the Call, How Can Retailers Leverage Query-Based Commerce?

Today’s consumers don’t start shopping with a list; they start with a question. “What should I buy for…

Executive Viewpoints January 27
Dollar General doordash uber eats

Dollar General Expands Delivery to 17,000+ Stores, Concentrates on Rural Areas

Seeking to expand same-day delivery access to traditionally underserved rural areas, Dollar General now offers delivery service via…

News January 26
agentic AI AI shopping Featured Pandora Salesforce williams sonoma
AI showed promising results this holiday season according to Salesforce.

Record-Breaking Results: How AI Influenced $262 Billion in Online Holiday Sales

Salesforce holiday data shows eye-popping numbers on the role of AI in boosting conversion, with notably higher rates…

Features January 26
E-40 Empire Goapele Jordan Brand levi strauss & co levi's NPR P-Lo Ruby Ibarra Souls of Mischief Starter Super Bowl LX

Levi’s Claims ‘Home Turf’ Advantage with Super Bowl Pop-Up Activations

Levi’s is celebrating the Super Bowl-generated spotlight on San Francisco, the apparel retailer’s home town, with Home Turf,…

News January 26
All Saints gamification impact Marc Bearman McDonald's Mistplay Nike PayPal referral marketing SAP Emarsys Sellers Commerce Sephora Statista UNIQLO

Why Most Retail Apps Become Ghost Towns

Engagement is the key driver of measurable growth in retail. Loyalty programs are no longer punch cards and…

Executive Viewpoints January 23
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank