Latest In: Customer Experience

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Target’s 30 Store Openings this Year will Run to Larger Sizes

Target is putting the “big” in “big box” stores with the opening of seven stores this spring, five…

News February 2
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Behind the Scenes of Ecommerce: The Secret Data Battle

While huge companies like Alibaba and Amazon are in a constant competition to dominate consumer spending, the real…

Executive Viewpoints February 2
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Costco and Instacart Say ‘Si’ and ‘Oui’ to Same-Day Delivery in Europe

Costco Wholesale has launched websites offering same-day delivery in Spain and France that will be powered by Instacart,…

News January 30
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Starbucks Revamps Loyalty Program, Plans to Open 400 Net-New U.S. Stores in 2028

Starbucks will relaunch its Starbucks Rewards loyalty program on March 10, creating a three-tiered structure — Green, Gold…

News January 30
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The Great Consumer Divide: Why the Middle is Disappearing and Why Brands Should Fear it

Walk into any supermarket today and you can feel the shift. A basket of essentials costs the same…

Executive Viewpoints January 30
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JCPenney Invites Shoppers to ‘Ex-Change’ Their Old Jewelry for Valentine’s Day

A diamond may be forever, but that doesn’t require you to hang on to jewelry that has literally…

News January 29
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How AI can Handle the 3 Biggest Gen Z Retail Trends that Shaped the 2025 Holiday Season

Gen Z is rewriting the rules of holiday shopping. Deloitte projected that Gen Z’s 2025 holiday spending would…

Executive Viewpoints January 29
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Why Users of Lowe’s AI-Powered Mylow App Convert 2X More

Lowe’s knows that home improvement projects can be daunting. Even a relatively modest bathroom or kitchen renovation involves…

Features January 29
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Vitamin Shoppe Debuts AI-Powered Advisor in New NYC ‘Innovation Store’

The Vitamin Shoppe has opened an Innovation Store on New York’s Upper East Side that will feature an…

News January 28
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