Latest In: Customer Experience

Journal of the American Pharmacists Association Rite Aid

Rite Aid Opens First of 3 Small-Format Pharmacies in Underserved Communities

At approximately 3,000 square feet, Rite Aid’s newest store is much smaller than its average 11,000- to 15,000-square-foot…

News December 2
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What Brands Should Know About Social Selling Today

With social media use at an all-time high, social commerce or “social selling” is an intriguing proposition for…

Executive Viewpoints December 2
CSG customer experience solution spotlight

CSG Helps Retailers Build and Deploy Quantifiable Customer Experiences

SaaS platform CSG has launched CSG Xponent Ignite, a customer engagement solution designed to enable businesses to quickly…

News December 1
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Your Brand Needs a Pop-up — Here’s how to Make it a Success

Your Brand Needs a Pop-up — Here’s how to Make it a Success

Pop-up storefronts are a trendy strategy for retail brands, but they’re far from a new concept. Fish markets,…

Executive Viewpoints November 30
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Exclusive Q&A: M.M. LaFleur Designs Boutiques to Promote ‘Individual Customer Discovery’

Exclusive Q&A: M.M. LaFleur Designs Boutiques to Promote ‘Individual Customer Discovery’

Seeking to grow beyond its appointment-driven showroom model, womenswear brand M.M. LaFleur began with the September 2022 opening…

Features November 30
Lowe's

Lowe’s Expands DC-Based Delivery of Bulky Products to 8 More Regions

Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S. stores, to distribution…

News November 29
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RFID and Touchscreen Solution Providers Partner to Enhance Interactive In-Store Experiences

RFID solution provider SML will work with touchscreen supplier Elo to combine their respective technologies in a partnership…

News November 29
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Simon and Shop Premium Outlet's livestreaming partnership with Tmall in action.

With Travel Still Restricted, Simon is Bringing its Outlets to China via Livestreaming

It’s 10 a.m. on a bright fall day in upstate New York and the premium outlet mall Woodbury…

News November 29
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Apple, Macy’s and IKEA Rank High in Innovation but Social Impact Scores are Mixed

What people think about when they focus on retail innovation is the tech side of the business —…

Features November 28
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