Latest In: Customer Experience

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How Lids Translated its Online Limited-Edition Drop Model into Physical Retail

How Lids Translated its Online Limited-Edition Drop Model into Physical Retail

Lids has adapted its LidsHatDrop.com online concept of selling limited-edition goods into a brick-and-mortar store, returning to the…

Features December 14
Executive ViewPoints Marissa Bernstein phygital Vistar Media

Put Your CPG Brand Where the Foot Traffic is to Stay Competitive

To succeed as a CPG brand in the post-pandemic world, you need to get phygital.  After two years…

Executive Viewpoints December 13
Co-op doordash Eric Miller Getir gopuff Inc. Jokr Rideau Potomac uber eats wix Woodrow Wilson Center

As Instant Delivery Loses Steam, Only a Few Have the Right Business Model to Survive

Amid rising inflation, sliding GDP and warning signs of a recession, one economic factor has left experts perplexed:…

Executive Viewpoints December 12
Rosemary DeAragon snowflake

Dynamic Pricing and Personalization in an Age of Persistent Inflation

Amid soaring prices, retailers, CPG brands and consumers have to decide how best to thrive in an era…

Executive Viewpoints December 9
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Boisson homepage showcases the brand’s core offerings, which include in-store experiences and seamless omnichannel fulfillment. Above, there is a showcase of different cocktails in ornate glasses

Boisson Supports NA Spirit Boom with High-Touch, Curatorial Experiences

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation…

Features December 8
customer experience Executive ViewPoints Martin Norato Auer SAP

Relying on End-to-End Observability to Ensure Exceptional Customer Experience

Overseeing an e-commerce platform for one of the world’s largest technology companies is no simple task. At the…

Executive Viewpoints December 7
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L'Oreal's North American president shares the beauty trends that will shape 2023.

L’Oréal Exec: Retailers Need to Create ‘Beauty Destinations’

There was a time not too long ago (during those horrible pandemic years we’re all trying to forget)…

Features December 6
ADA Executive ViewPoints Inflow Kate Miller

How to Create an ADA-Compliant Ecommerce Site: Tips for Business Owners

As 2023 approaches and you start building your business’s New Year’s resolutions, put online accessibility at the top…

Executive Viewpoints December 6
1WorldSync customer retention inventory visibility organic search SEO TJ Waldorf

3 Ways for Ecommerce Retailers to Generate and Maintain Brand Loyalty

Brand growth relies on loyal consumers. In fact, repeat business from existing customers generates 65% of most companies’…

Executive Viewpoints December 5
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