Latest In: Customer Experience

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5 Tips for Maintaining Subscription Momentum

Despite rumblings of consumer fatigue, Insider Intelligence research indicates that U.S. subscription ecommerce sales will continue to see…

Features January 3
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The Top CX Mistakes of 2022 — Why Brands Need to Remedy Now

Year after year, CX (customer experience) is gaining traction as one of the most important aspects of an…

Executive Viewpoints January 2
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Report: Buffalo Target Store Became Refuge for Travelers Stranded by Superstorm

A Target store in the Buffalo suburb of Cheektowaga, N.Y. became an impromptu shelter for approximately 25 people…

News December 28
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The Customer is Always Right: Why Programmable Voice is a Key Component of Digital Retail

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to…

Executive Viewpoints December 27
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Winning Windows 2022: Retailers go all out as Consumers Clamor for In-Store Holiday Shopping Experiences

The holiday season has always been a core period for retailers to level up their in-store experiences. Design…

News December 27
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Dollar Shave Club Selects Subscription Specialist as Solution Provider

Dollar Shave Club is migrating its homegrown subscription technology to the Ordergroove platform, in partnership with Shopify Plus.…

News December 22
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Build-A-Bear Expands Metaverse Pawprint with Tycoon Game Launch

The lockdowns and store closures necessitated by the COVID-19 pandemic were particularly hard on experiential retailers like Build-A-Bear,…

News December 19
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Holiday Home Stretch: Serve Last-Minute Shoppers but Plant Seeds for Future Sales

Retailers looking to take full advantage of each store they operate need to consider not only their own…

Features December 19
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Beyond Discounts: The New Rules for Today’s Top Loyalty Programs

Your brand likely enjoyed robust sales on Black Friday and Cyber Monday. But the discounts that helped you…

Executive Viewpoints December 19
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