Latest In: Customer Experience

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Grupo Coppel Adds Digital Financial Services for U.S.-Based Mexican Community

Grupo Coppel, which operates one of Mexico’s largest department stores, Coppel, as well as a major banking network…

News January 27
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Brands Take the Wheel: Why the Next Industrial Revolution will be AI-Driven

David versus Goliath: a classic tale as relevant today as it was ages ago, and one which is…

Executive Viewpoints January 27
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To Experience the Future of Retail, You’ll Want to Go to the Store

Over the past three years, most of us have done a lot more shopping online, so it’s easy…

Executive Viewpoints January 25
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The new Walmart Business platform caters to SMBs.

Walmart Debuts New Ecommerce Platform to Help SMBs ‘Save Time, Money and Hassle’

Walmart has launched a new ecommerce site and customer experience designed specifically for small-and medium-sized businesses (SMBs) and…

News January 24
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NRF 2023 Spotlights Profitability, Workforce Enhancements and Media Network Opportunities

The NRF Big Show, held in NYC Jan. 15-17, did more than bring together more than 35,000 attendees…

Features January 24
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Dippin' Dots has figured out a way to deliver its super cold ice cream to fans at home.

Avoiding Ecommerce Meltdowns: For Dippin’ Dots Delivering Quality CX is all about Timing (and Dry Ice)

If you’re a child of the ’90s then you already know (and probably love) Dippin’ Dots. If you’re…

Features January 23
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Bowling Alley? Chuck E. Cheese? Nah, Let’s Have the Kid’s Party at Lowe’s

Hosting a kid’s birthday party at a home improvement retailer might seem like the actions of a particularly…

News January 20
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Starbucks and DoorDash Plan to Take Delivery Partnership Nationwide by March

Starbucks and DoorDash have expanded their delivery partnership to Northern California, Texas, Georgia, Florida and other select markets,…

News January 19
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Capitalizing on Livestreaming’s Growth Potential: Expert Advice for Newbies

Livestreaming, also known as live commerce, is still emerging in Western markets, particularly when compared to the booming…

Features January 19
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