Latest In: Customer Experience

Amazon luxury retail media networks Susan Jeffers Target Walmart XY Retail

The Rise of the Retail Media Network and What it Means for Luxury Retail

Retail media networks are digital platforms that allow retailers to monetize their customer data by selling targeted advertising…

Executive Viewpoints February 24
ai chatbots customer experience Featured gwi liveperson personalization redpoint global

75% of Shoppers See Positive Potential for AI, so Retailers Must be Ready for an AI-Driven Future

This is the first article in our series on AI in Retail. Read the second article, detailing AI’s…

Features February 23
activations brand merchandising design:retail design:retail Featured experiential retail Featured in-store tech mall design omnichannel activation retail innovation Retail ThinkTank (2023) Retail ThinkTank: Store Ops & Design (2023) shopping center shopping mall experience shopping malls store design
An image of work representing the partnership between MG2 and the Washington Square mall, one of the largest in the Pacific Northwest.

What Does the Future Hold for the Shopping Mall? Design Visionaries Share Their Predictions

Editor’s Note: As 2023 comes to an end, we are highlighting some of our most-read content of the…

Features February 22
5g ar autozone circle k design:retail design:retail News design:retail perspectives dick's sporting goods Inseego iot Nike Ritesh Mukherjee rivian The Verde Group Tractor Supply Company vr

5G in Retail: Creating the WOW factor

The Cambridge Dictionary defines the wow factor as a quality that makes someone feel great excitement or admiration.…

Executive Viewpoints February 21
customer experience Executive ViewPoints race Zee Clarke

Shopping While Black: the Impact of Discrimination on Black Health and Retailer Revenue

The buying power of African-Americans is projected to reach $1.8 trillion by 2024. However, the experiences of African-Americans…

Executive Viewpoints February 21
Executive ViewPoints experience MicroTouch Tyler Wells

How to Create Immersive Retail Experiences

Digital signage looks vastly different today from my early days working for a niche hardware manufacturer developing simplistic…

Executive Viewpoints February 20
Amazon axonify Claire McHugh coresight research livestreaming McKinsey Digital Netflix QVC shoppable video

The Future of Commerce is Shoppable Video — and it’s Already Here

Remember the dawn of ecommerce? The very concept of entering credit card details into a website was so…

Executive Viewpoints February 17
advertising Customer loyalty data-driven marketing digital marketing digital marketing and advertising DTC growth strategy ecommerce Featured Homedics wholesale strategies
Person at a table working on a laptop with different marketing icons included

Homedics CMO Reveals 6 Major Truths About Modern Marketing 

Over the course of her expansive career in marketing, Kristen D’Arcy has worked for household names like American…

Features February 17
dan hodges Executive ViewPoints retail store tours retail stores

The New Retail Landscape in 2023: Where Every Day is Game Day

Success in the new retail landscape in 2023 requires many of the characteristics of a winning sports team.…

Executive Viewpoints February 17
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank