Latest In: Customer Experience

doordash Kroger party city starbucks tractor supply

Surprise! Party City Launches DoorDash Delivery Partnership

Party City has teamed up with DoorDash to offer on-demand delivery of party supplies from the retailer’s 700+…

News March 15
Amazon Giant Eagle grove collaborative Grove Wellness kohl's Meijer National Science Foundation Target virgin group Walmart

Grove Collaborative Launches Health and Wellness Hub

Grove Collaborative has introduced Grove Wellness, a product hub featuring a personalization engine designed to sharpen recommendations around…

News March 15
Executive ViewPoints Oron Branitzky Wi-Charge wireless charging

Ready, Set, Charge: Retailers Plugging into Wireless Charging

As technology innovation continues to advance, retailers are ever on the lookout for easier, faster, and more convenient…

Executive Viewpoints March 15
associate mobile apps customer service CX Featured Forrester Industry Insights retail research store ops workforce engagement workforce management workforce tech workjam
Young female associate with red hair and in a white shirt. She's using a tablet as she's consulting a rack of clothes.

Efficiency and Engagement: The Great Balancing Act of Workforce Tech

71% of business leaders worry that their workforce tech investments will focus more on operations than employee engagement.…

Features March 15
Appriss Retail boris communication Convenience Featured narvar NRF personalization pollen returns Retail ThinkTank (2023) Retail ThinkTank: Supply Chain & Fulfillment (2023) returns

How Retailers Can Minimize Returns: Focus on Convenience, Communication and Personalization

Returns are, like it or not, as much a part of retail operations as the sales themselves. The…

Features March 14
Davids Bridal Oleg Cassini

David’s Bridal Creates Eye-Opening Digital Lookbook

David’s Bridal has created The Wink, a collection of seasonal product guides curated by the retailer’s in-house team…

News March 13
Daniele Servadei fraud prevention phishing pwc Sellix

Ecommerce Fraud: What is it and how do we Prevent it?

A study conducted by PwC in 2022 showed that in the last two years, more than 50% of…

Executive Viewpoints March 13
branded displays h-e-b home care home management in-store activation pet care professional services service app Thumbtack
H-E-B has partnered with Thumbtack to help shoppers connect with pet service providers in store.

H-E-B to Help Customers Connect with Local Home and Pet Service Providers

H-E-B is rolling out branded displays at more than 300 stores across Texas that will connect customers with…

News March 10
#RICE23 Cathy Hackl metaverse nft Retail Innovation Conference & Expo web3

#RICE23 Chair Announcement: Cathy Hackl Added As Metaverse And Next-Gen Fashion & Retail Chair

News March 10
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank