The Art and Science of Matching Customer and Product DNA
When it comes to online personalization, businesses are hitting a wall. They’re navigating a new Wild West of…
Executive Viewpoints April 24
Latest In: Customer Experience
Barnes & Noble Revamps Loyalty Program, Adding Free Option
Barnes & Noble has reconfigured its loyalty offerings for the first time since the program began in 2001,…
News April 21
Saks Expands Limitless VIP Program to Include More Experiences that ‘Money Can’t Buy’
Digital luxury platform Saks is doubling down on the success of its exclusive Limitless membership program for top…
News April 20
Uber Eats Expands Sidewalk Robotic Deliveries to Virginia
Following a successful pilot in Miami, Uber Eats and autonomous robotics provider Cartken are bringing sidewalk food deliveries…
News April 20
Amazon Launches Anti-Counterfeiting Exchange to Enlist Other Retailers in Fighting Fakes
Amazon has launched the Anti-Counterfeiting Exchange (ACX), a collaborative platform that allows retailers to share information about confirmed…
News April 20
PetSmart Partners with Uber Eats for On-Demand Delivery from 1,600 Stores
Uber Eats will now offer deliveries of pet foods, accessories, habitats and healthcare products from more than 1,600…
News April 19
Road Runner Sports Ties Digital Signage to its VIP Loyalty Experience
Road Runner Sports is enhancing its in-store experience and streamlining sales associates’ duties with digital signage introduced in…
News April 18
Sock it to Them! Eastern Mountain Sports Promotes Circularity with Sock Give-Back
Timed to coincide with Earth Day, Eastern Mountain Sports (EMS) is once again participating in the Smartwool Second…
News April 18
Petco Pilots In-Store Plastic Recycling Initiative
Petco has launched an in-store recycling pilot in approximately 40 stores that will collect plastic waste from customers…
News April 18Top Stories
Latest Podcasts
Latest Resources
