Latest In: Customer Experience

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1-800-Flowers.com Purchases Gifting Platform

1-800-Flowers.com, known for curing gift-giving headaches for millions of people, has bought itself a present: the SmartGift intelligent…

News May 2
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PetSmart Instacart

PetSmart Expands Instacart Same-Day Delivery Service to U.S. Stores

PetSmart will offer same-day delivery from nearly 1,500 stores across the U.S. via an expanded partnership with Instacart,…

News May 2
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CarMax has brought the process of buying, selling and financing used cars online for a full omnichannel experience.

How CarMax Digitized, and Personalized, the Car-Buying Experience

A car is one of the biggest purchases most consumers make, but the process of buying one, especially…

Features May 2
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Back to the Beginning: Print’s a Smarter Start to Customer Journeys

Omnichannel, through-the-line, integrated: popular marketing synonyms that date back decades. Call it what you will, the quest for…

Executive Viewpoints May 1
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True Religion is tapping into its loyal community of customers and creators to develop unique product experiences.

How the Y2K Revival is Expanding True Religion’s Shopper Community

True Religion, born in the Y2K era, is benefiting from its current cultural resurgence. Creative Director Zihaad Wells…

Features April 28
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Revolutionizing Retail Marketing: How Apple’s Web Push Notifications on iOS 16.4 will Change the Game for Retailers

Web push notifications are a powerful tool for retailers to engage with their customers and keep them informed…

Executive Viewpoints April 28
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Kroger to Upgrade In-Store Networking and Centralize Cloud Management

Kroger will improve networking support for in-store experiences, benefiting both shoppers and associates, by deploying the ExtremeCloud IQ…

News April 27
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Meta will require merchants to enable in-app checkout in order to have Shop on Facebook and Instagram.

Meta Changes Instagram, Facebook Shops to Encourage In-App Transactions

As rival TikTok ramps up its shopping initiatives, Meta is streamlining its own commerce strategy to drive more…

News April 27
1-800-Flowers.com chatgpt mother's day

1-800-Flowers.com Offers Personalized, ChatGPT-Written Poems for Mom

1-800-Flowers.com has launched the 1-800-Flowers.com MomVerse, an experience created to celebrate the amazing moms and women who make…

News April 27
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