Latest In: Customer Experience

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The Boll & Branch store in New Jersey brings the brand’s comfy luxury aesthetic to life.

How DTC Brand Boll & Branch is Getting Comfortable in Brick-and-Mortar

There’s a special type of brand interaction that can only take place in stores. The ability to touch…

Features May 17
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Walmart+ has steadily grown over the last two-and-a-half years to reach over 59 million subscribers.

How Walmart+ SVP Plans to Get ‘Most of America’ to Join the Membership Program

The debut of the Walmart+ membership program in September 2020 was a significant departure for the retailer. “We…

Features May 16
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Hey Alexa, How Can Marketers Personalize Content for You?

By the end of this year, more than 200 million smart speakers are expected to be sold globally,…

Executive Viewpoints May 15
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Best Buy Expands Loyalty Initiatives with My Best Buy Memberships

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to…

News May 11
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Three Big Opportunities for Retail Enterprises in 2023 — and How to Capitalize on Them

Once the dust had settled from a strong holiday sales season, it was back to reality in the…

Executive Viewpoints May 11
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Mattress Firm store

Tempur Sealy Buys Mattress Firm in $4B Deal

Tempur Sealy International will acquire Mattress Firm Group in a $4 billion cash and stock transaction, creating a…

News May 10
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Shoppers Seeking Comfort and Self-Expression Will Smash the Piggy Bank for a Splurge Purchase

Shoppers are cutting back in the aggregate as they brace themselves for economic headwinds, so the conventional wisdom…

Features May 10
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Bergdorf Goodman has launched Conscious Closet to help clients get more from their luxury goods.

Bergdorf Goodman Boosts Circularity Efforts with New ‘Conscious Closet’ Service

Bergdorf Goodman has launched its Conscious Closet program, designed to extend the useful life of customers’ luxury goods…

News May 9
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An image of a smartphone with the SHEIN ecommerce site on it. The smartphone is in a pocket for a pair of jeans.

SHEIN’s Head of Strategy on Setting (and Achieving) Firmer ESG Goals

Since its inception in 2008, SHEIN has become one of the retail industry’s most remarkable growth stories, but…

Features May 9
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