Latest In: Customer Experience

audience banking credit card curacao customer experience department stores expansion Featured loans omnichannel services

Why Curacao ‘Zags’ When Other Retailers ‘Zig’ — and How This Drives its Success

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as…

Features May 22
Alliant ANA Kaitlin Dunn Troutman tiktok Winterberry Group

First-Time DTC Direct Mailer? Here’s How to Make this Channel Sing.

Digitally native brands have long thrived on using channels like social media and tools like retargeting to find…

Executive Viewpoints May 22
Belk belk outlet design:retail design:retail News
Belk store

Belk to Open 10 More Outlet Locations in May

Citing strong positive customer response to its Outlet store concept, introduced earlier this year, Belk is opening 10…

News May 19
ChangeGroup International Executive ViewPoints Sacha Zackariya travel

What Retailers get Wrong about Tourists

I love to travel. Most people do. There is nothing like that feeling of stepping out into a…

Executive Viewpoints May 19
apple pay chargeback gurus EMV chip technology google pay NFC technology samsung pay suresh dakshina

5 Things Retailers may not Know about Contactless Payments

In-person payments have undergone a transformation over the years. Initially, merchants used manual imprinters to take an imprint…

Executive Viewpoints May 19
data and analytics data-driven strategy demand planning enterprise resource planning ERP merchandising netSuite news brief Retail ThinkTank (2023) Retail ThinkTank: Business Agility & Innovation (2023) Touchland
Touchland has set a powerful foundation for growth by investing in data. Using NetSuite ERP, the brand is able to better manage and analyze business performance.

How Touchland Uses Data to Drive Brand Expansion

A strong foundation supports the DTC brand’s booming business across all channels

Features May 18
advertising solution spotlight zeropark

Zeropark Helps Retailers Optimize Their Brand Advertising

Zeropark offers commerce media solutions, targeted at retail brands and agencies looking to drive incremental performance and efficient…

News May 18
3pm shield acquisition authenticity verification Certilogo consumer trust digital IDs eBay SidelineSwap
Ebay has acquired digital ID company Certilogo.

Ebay Continues Trust Offensive with Acquisition of Certilogo

Ebay’s spending spree is continuing with the acquisition of Certilogo, a provider of digital IDs and authentication tools…

News May 17
Ari Peralta Design Perspectives design:retail experience strategy sensory design Stimulate Retail store design
Sound is an often overlooked part of the in-store experience. Store design teams can embrace spatial sound to create more immersive brand journeys.

Amplifying Sound’s Role in Retail Design

The difference between a harmonious retail environment and a noisy, discomforting one can have a direct impact on…

Executive Viewpoints May 17
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank