Latest In: Customer Experience

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How Observability Helps Retailers Ensure Digital Storefronts are Always Open

Ecommerce is a 365-day business, and websites have to be up and running 24/7 — especially on peak…

Executive Viewpoints June 5
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Ingka Group’s Ikea Stores to Adopt Fulfillment and Store Operations Solution

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution…

News June 2
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Walmart Switches to Recyclable Paper Bag Mailers and Right-Sized Packaging

Walmart’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste,…

News June 1
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Turning Criticism into Opportunity: A Guide for Merchants to Deal with Negative Online Reviews

As a business owner, negative reviews on your product or service can be distressing and damage your reputation…

Executive Viewpoints May 31
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Costco Delays Membership Fee Hike as Member Growth Continues

Costco will delay membership fee increases due to the negative impact inflation already has had on customer spending…

News May 31
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Shinola and Filson to Update In-Store Experience with Omnichannel Platform

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from…

News May 31
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The Future of Retail: Rethinking Digital Signage to Improve the In-Store Experience

Expectations are never-ending in the retail industry. They’re also ever-changing — even more so in light of recent…

Executive Viewpoints May 31
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A very good job has worked with top shows on Hulu, HBO and Showtime to develop unique media activations and mailer experiences that immerse viewers into their favorite shows.

Q&A with Top Event Producer: Lessons from the Buzziest Media Activations

Crystal Anderson got her start in events during her time at Tough Mudder and went on to help…

Features May 31
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Canadian Home Furnishings Retailer Bouclair Deploys New POS Solution

Bouclair has rolled out a new POS platform in its 54 stores across Canada. The PredictSpring solution includes…

News May 30
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